Callexa NPS Feedback

Callexa NPS Feedback is a Shopify app designed to automate customer feedback collection using the Net Promoter Score (NPS) system. After an order is shipped, the app sends automated surveys to customers, gathering valuable insights into their satisfaction. This feedback can then be viewed and analyzed through a user-friendly dashboard.

One of Callexa’s standout features is its customizable survey templates. These templates allow businesses to tailor questions to suit their specific needs. The app also integrates seamlessly with Shopify, syncing incoming ratings and comments directly with order entries for easy reference.

Callexa’s integration capabilities extend to platforms like Zapier and its REST API, offering robust options for connecting with other tools. The app supports multiple languages, including German and English, making it accessible to a broader audience.

Users appreciate Callexa for its ease of installation and intuitive interface. The app provides detailed customer satisfaction statistics, enabling businesses to track improvements over time. Its free plan includes essential features, making it a valuable tool for businesses of all sizes.

In terms of customer support, Callexa offers comprehensive assistance through Copexa GmbH, ensuring users can get help when needed. This combination of automation, customization, and integration makes Callexa NPS Feedback a powerful tool for enhancing customer engagement and improving service quality​.