Formilla Live Chat + Chatbot is a versatile tool for Shopify stores that enhances customer engagement. It provides real-time communication through live chat and AI-powered chatbots. The app excels in managing customer inquiries by deploying both live agents and automated bots, offering a seamless experience. With intelligent chatbots, it can handle common queries, recommend products, and assist with orders, which reduces the burden on human agents.

The app integrates smoothly with Shopify, allowing store owners to track visitor behavior and monitor chat conversations in real-time. Formilla also supports proactive chat, where automated messages trigger based on visitor actions. This feature enhances engagement significantly. Customization options are available to match the chat widget’s appearance with the brand’s look and feel. The app’s mobile responsiveness ensures effective communication across devices, making it a versatile solution.

Formilla offers excellent customer support through email, live chat, and a comprehensive knowledge base. It integrates with tools like Google Analytics and CRM systems, adding to its functionality.