Top 5 Best Shopify CRM Apps [December, 2024]

Top 5 Best Shopify CRM Apps [December, 2024]

By Giles Thomas | Last updated July 16, 2024

This guide helps ecommerce store owners to compare and find the best CRM apps for Shopify. CRM apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for CRM, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal CRM app for their needs. To help them make an informed decision, a quick comparison table of the best CRM Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify CRM apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Avada Email Marketing & SMS Avada $16/month 4.9/5 ⭐️ no image Get app
2 Shop Phone Alerts & Auto Email HMS Commerce $9/month 4.6/5 ⭐️ no image Get app
3 Drip: Email Marketing & Popups Drip $39/month 4.6/5 ⭐️ yes image Get app
4 Metrilo Growth Platform Metrilo $119/month 5.0/5 ⭐️ yes image Get app
5 Revamp CRM for B2B wholesale Revamp $9/month 2.6/5 ⭐️ yes image Get app

Top Shopify CRM apps reviewed

Table of contents:

How to Find The Best CRM Shopify App?

 

These five CRM apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify CRM apps?

Shopify CRM apps are tools that help online stores manage customer relationships more effectively. These apps centralize customer data, track interactions, and automate marketing efforts to improve customer engagement and drive sales.

One of the main features of Shopify CRM apps is the ability to manage customer data in one place. This typically involves consolidating contact details, purchase history, and communication logs. This feature helps store owners understand customer behavior and preferences better, leading to more personalized marketing efforts.

Another key feature is customer segmentation. Shopify CRM apps allow store owners to segment customers based on various criteria, such as purchase history, browsing behavior, and demographics. This segmentation enables targeted marketing campaigns, which can improve conversion rates and customer retention.

Automated marketing is also a significant benefit of these apps. They can automate email marketing, SMS campaigns, and follow-ups, including workflows for welcome emails, abandoned cart reminders, and promotional offers. This automation ensures timely and relevant communication with customers.

Sales and performance tracking is another important aspect. CRM apps provide analytics and reporting tools to track sales performance, customer lifetime value, and campaign effectiveness. These insights help store owners optimize their marketing strategies and improve customer retention.

Task and workflow management features help sales teams stay organized and track their progress. This ensures that no customer interaction is missed and that sales processes run smoothly.

Integration with other tools is crucial for seamless operations. Many Shopify CRM apps integrate with email marketing platforms, social media, and customer service software, ensuring a cohesive marketing strategy across different channels.

Overall, Shopify CRM apps are essential for managing customer relationships, automating marketing tasks, and gaining insights into customer behavior. For more detailed information and options, exploring various apps available on the Shopify App Store is recommended​.

 

What is the best way to send a CRM notification to customers?

The best way to send a CRM notification to customers involves clear communication, personalization, and using reliable tools. Firstly, employ CRM tools like HubSpot, Salesforce, or Shopify CRM apps to automate the notification process. These tools can schedule and send notifications at optimal times, ensuring timely communication.

Personalizing the notifications is crucial. Address customers by their names and include specific details about their interactions or purchases. Personalized messages make the communication feel more relevant and engaging to the customer.

Using multiple communication channels can enhance the effectiveness of your notifications. Sending notifications through email, SMS, and push notifications ensures that customers receive the information in their preferred format.

Timing is also important. Send notifications at times when customers are most likely to engage, such as after a purchase, during abandoned cart follow-ups, or when offering special promotions. Follow up with reminders if necessary to ensure the customer sees and acts on the notification.

Ensure your notifications are clear and concise, providing all necessary information without overwhelming the customer. Use a friendly and professional tone to maintain a positive relationship with the customer.

By combining automated tools, personalized messaging, multiple channels, and timely communication, you can effectively manage CRM notifications and enhance the customer experience.

 

Do CRM convert to sales?

 

Yes, CRM systems can effectively convert to sales. By centralizing customer data and tracking interactions, CRM systems enable businesses to understand customer behavior better and personalize their marketing efforts. This understanding and personalization lead to higher customer engagement and improved sales conversions.

CRM systems facilitate targeted marketing campaigns. By segmenting customers based on their preferences and purchase history, businesses can send tailored promotions and offers, which are more likely to resonate with customers and drive sales. For example, sending a personalized email to a customer with product recommendations based on their past purchases can significantly increase the likelihood of a sale.

Automated follow-ups are another way CRMs contribute to sales. CRM systems can automate email and SMS campaigns, such as sending reminders about abandoned carts or following up after a purchase with cross-sell and up-sell opportunities. These automated touchpoints keep the brand top-of-mind for customers and encourage repeat purchases.

Additionally, CRM systems provide valuable insights through analytics and reporting tools. These insights help businesses identify trends, measure campaign effectiveness, and optimize their sales strategies. Understanding what works and what doesn’t allows businesses to refine their approach and improve their sales tactics.

In summary, CRM systems enhance customer relationship management, enable targeted and personalized marketing, automate follow-ups, and provide actionable insights, all of which contribute to increased sales. For more detailed information, exploring various CRM apps available on the Shopify App Store and user reviews can provide additional insights.

Conclusion: Best Shopify CRM Apps

 

It requires time and effort to compare and evaluate features of the various different CRM Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different CRM Shopify apps. The results of our analysis of the best CRM Shopify apps are listed below: