Top 5 Best Shopify Helpdesk Apps [October, 2024]

Top 5 Best Shopify Helpdesk Apps [October, 2024]

By Giles Thomas | Last updated August 9, 2024

This guide helps ecommerce store owners to compare and find the best Helpdesk apps for Shopify. Helpdesk apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Helpdesk, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal Helpdesk app for their needs. To help them make an informed decision, a quick comparison table of the best Helpdesk Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Helpdesk apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Gorgias Gorgias Inc. $10/month 4.3/5 ⭐️ yes image Get app
2 Reamaze Live Chat Helpdesk CRM Reamaze $29/month 4.4/5 ⭐️ yes image Get app
3 DC: WhatsApp Marketing + API DelightChat $49/month 4.9/5 ⭐️ yes image Get app
4 Helpdesk, Chat & AI Chatbot xSellco Ltd $39/month 4.1/5 ⭐️ yes image Get app
5 Webkul Helpdesk Support‑UVdesk Webkul Software Pvt Ltd $36/month 4.9/5 ⭐️ yes image Get app

Top Shopify Helpdesk apps reviewed

Table of contents:

How to Find The Best Helpdesk Shopify App?

 

These five Helpdesk apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Helpdesk apps?

Shopify Helpdesk apps are tools designed to centralize and streamline customer support across various communication channels. These apps allow online stores to manage customer inquiries, support tickets, and live chat in one unified platform, improving the efficiency of customer service teams.

One of the primary features of Shopify Helpdesk apps is their ability to integrate with multiple communication channels. This means merchants can manage emails, social media messages, live chats, and other forms of communication from a single dashboard. This integration helps ensure that no customer inquiry goes unanswered and allows support teams to work more efficiently.

Another key feature is the automated ticketing system. This system generates support tickets from customer inquiries and assigns them to the appropriate team members for resolution. It often includes options for prioritizing tickets, setting automated responses, and tracking the status of each inquiry. This feature helps businesses stay organized and ensures that customer issues are addressed promptly.

Helpdesk apps also offer robust reporting and analytics tools. These tools provide insights into customer support performance, including metrics like response times, resolution rates, and customer satisfaction scores. This data allows businesses to identify areas for improvement and optimize their support processes.

Customization options are another important aspect of these apps. Store owners can customize the look and feel of their helpdesk, including branding elements like logos, colors, and messaging. This customization ensures that the helpdesk aligns with the overall branding of the store, enhancing the customer experience.

Many Shopify Helpdesk apps also offer integrations with other Shopify apps and third-party tools. This compatibility ensures seamless workflows and allows businesses to extend the functionality of their helpdesk with additional features like AI-powered chatbots, CRM systems, and more.

Overall, Shopify Helpdesk apps are essential tools for businesses looking to improve their customer support operations, maintain high levels of customer satisfaction, and streamline their communication processes. For more detailed information and options, exploring various helpdesk apps available on the Shopify App Store is recommended.

 

What is the best way to send a Helpdesk notification to customers?

The best way to send a helpdesk notification to customers involves a combination of automation, personalization, and multi-channel communication. First, use automated notification systems provided by helpdesk apps like UVdesk or other Shopify tools. These apps can automate the process of sending notifications when a ticket is created, updated, or resolved, ensuring timely and consistent communication with customers.

Personalization plays a crucial role in customer engagement. Address customers by their names and include details specific to their inquiries or support tickets. Personalized messages make customers feel valued and help build a stronger relationship.

Additionally, utilizing multiple communication channels can increase the effectiveness of your notifications. Sending notifications via email, SMS, and in-app messages ensures customers receive the information in their preferred format, which improves the likelihood that they will see and respond to the notification.

Timing is also key. Send an initial notification as soon as a ticket is created, followed by updates on the status of their inquiry. Finally, ensure that your notifications are clear and concise, providing all necessary details without overwhelming the customer.

By combining automated tools, personalized messages, multi-channel delivery, and timely updates, you can effectively manage helpdesk notifications and enhance the overall customer experience.

 

Do Helpdesk convert to sales?

Yes, helpdesk systems can effectively convert to sales. When customers receive timely and efficient support, their overall experience with a brand improves, which increases the likelihood of making a purchase. A well-managed helpdesk resolves issues quickly and provides valuable information, leading to higher customer satisfaction. Satisfied customers are more likely to trust the brand, make repeat purchases, and recommend the brand to others.

Helpdesk systems also enable upselling and cross-selling opportunities. Support agents can suggest related products or services while assisting customers, particularly if they use customer data and history effectively. By addressing customer concerns promptly and offering personalized recommendations, helpdesk systems can turn support interactions into sales opportunities.

Moreover, the insights gathered from helpdesk interactions can help businesses understand customer needs and preferences better, allowing them to tailor marketing strategies and product offerings to drive more sales. In summary, a well-integrated helpdesk system not only enhances customer support but also plays a crucial role in driving sales conversions.

 

Conclusion: Best Shopify Helpdesk Apps

 

It requires time and effort to compare and evaluate features of the various different Helpdesk Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Helpdesk Shopify apps. The results of our analysis of the best Helpdesk Shopify apps are listed below: