Top 5 Best Shopify Live Chat Apps [October, 2024]

Top 5 Best Shopify Live Chat Apps [October, 2024]

By Giles Thomas | Last updated August 16, 2024

This guide helps ecommerce store owners to compare and find the best Live Chat apps for Shopify. Live Chat apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Live Chat, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal Live Chat app for their needs. To help them make an informed decision, a quick comparison table of the best Live Chat Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Live Chat apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Vitals: Reviews, Bundles (40+) Vitals $29.99/month 5.0/5 ⭐️ yes image Get app
2 Formilla Live Chat + Chatbot Formilla.com $17.49/month 5.0/5 ⭐️ yes image Get app
3 Ako Chatbot Akohub $12/month 5.0/5 ⭐️ yes image Get app
4 Embedded Chat DevCloud LLC $3/month 5.0/5 ⭐️ yes image Get app
5 Willdesk: Live Chat&AI Chatbot Channelwill $16.90/month 4.9/5 ⭐️ yes image Get app

Top Shopify Live Chat apps reviewed

Table of contents:

How to Find The Best Live Chat Shopify App?

 

These five Live Chat apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Live Chat apps?

 

Shopify Live Chat apps are tools that enable online stores to engage with customers in real-time through a chat interface embedded on the website. These apps allow store owners to provide instant support, answer customer questions, and guide visitors through the purchasing process, enhancing the overall shopping experience and increasing the likelihood of conversions.

One of the main features of Shopify Live Chat apps is the ability to provide immediate assistance to customers. This typically involves placing a chat widget on the store’s website, where customers can easily reach out for help. By offering real-time support, these apps can address customer concerns instantly, reducing cart abandonment and increasing sales.

Another key feature is the integration with AI-powered chatbots. These chatbots can handle routine queries, provide product recommendations, and guide customers through common tasks without requiring human intervention. This feature helps store owners manage high volumes of inquiries efficiently while still providing a personalized customer experience.

Automated responses and proactive chat are also significant benefits of these apps. They can trigger messages based on customer behavior, such as offering help when a visitor spends a long time on a product page. This proactive approach can engage customers at critical moments, improving their overall satisfaction and increasing the chances of a sale.

Customization options are another important aspect of Shopify Live Chat apps. Store owners can tailor the chat widget’s appearance, messages, and automated responses to match their brand’s style, providing a cohesive and branded customer experience.

These apps often integrate seamlessly with various Shopify themes and other tools, ensuring a smooth and consistent user experience across the store. Additionally, many of these apps offer user-friendly interfaces, making them accessible to store owners without extensive technical knowledge.

Overall, Shopify Live Chat apps are essential tools for enhancing customer service, boosting sales, and creating a more interactive and supportive shopping experience. For more detailed information and options, exploring various apps available on the Shopify App Store is recommended.

 

What is the best way to send a Live Chat notification to customers?

 

The best way to send a live chat notification to customers involves using automated tools, ensuring timely delivery, and personalizing the communication. Start by leveraging the notification features provided by your live chat app, such as those in Willdesk or other Shopify live chat apps. These tools can automatically send notifications to customers when a chat is initiated, ensuring they are immediately aware of the available support.

Personalization is key to making these notifications more engaging. Address the customer by their name and include relevant details based on their current activity on your site. This approach makes the interaction feel more tailored and responsive to the customer’s needs.

Additionally, using multiple notification channels can improve the reach and effectiveness of your message. For example, if a customer is not currently active on your website, you can send the notification via email or SMS to ensure they don’t miss the opportunity for support.

Timing plays a crucial role as well. Send notifications as soon as a customer takes an action that might require assistance, such as lingering on a product page or beginning the checkout process. This proactive approach helps to address potential questions or concerns before they lead to cart abandonment.

Finally, keep your notifications clear and concise, providing essential information without overwhelming the customer. By combining automated tools, personalized messaging, multiple channels, and timely delivery, you can effectively manage live chat notifications and enhance customer engagement.

 

Do Live Chat convert to sales?

 

Yes, live chat can effectively convert to sales. When customers engage in a live chat, they are often seeking immediate answers to questions or concerns that may be preventing them from completing a purchase. Providing real-time support through live chat can address these issues promptly, which increases the likelihood of converting those interactions into sales.

Live chat creates a direct and personalized connection between the customer and the store. When customers feel that their concerns are being addressed by a knowledgeable agent or AI-powered chatbot, they are more likely to trust the store and proceed with their purchase. This immediate support can reduce cart abandonment and encourage customers to complete their transactions.

For merchants, live chat offers valuable insights into customer behavior and preferences. By analyzing the types of questions customers ask, businesses can identify common obstacles to purchasing and adjust their strategies accordingly. Additionally, live chat can be used to offer tailored promotions or discounts during the conversation, further incentivizing customers to convert.

Overall, live chat is a powerful tool for enhancing customer service and boosting sales. It provides customers with the confidence they need to complete their purchases while giving merchants the opportunity to address concerns and offer personalized incentives in real-time.

 

Conclusion: Best Shopify Live Chat Apps

 

It requires time and effort to compare and evaluate features of the various different Live Chat Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Live Chat Shopify apps. The results of our analysis of the best Live Chat Shopify apps are listed below: