Top 5 Best Shopify Return Apps [October, 2024]

Top 5 Best Shopify Return Apps [October, 2024]

By Giles Thomas | Last updated September 5, 2024

This guide helps ecommerce store owners to compare and find the best Return apps for Shopify. Return apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Return, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal Return app for their needs. To help them make an informed decision, a quick comparison table of the best Return Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Return apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Return Prime: Return → Revenue Appsdart Solutions Private Limited 5.0/5 ⭐️ no image Get app
2 Parcel Panel Returns &Exchange Channelwill $20 4.9/5 ⭐️ yes image Get app
3 Redo Redo Tech, Inc 4.8/5 ⭐️ no image Get app
4 ReturnZap Returns & Exchanges ReturnZap $29.95/month 5.0/5 ⭐️ yes image Get app
5 ReturnGO Returns & Exchanges ReturnGO $23/month 4.9/5 ⭐️ yes image Get app

Top Shopify Return apps reviewed

Table of contents:

How to Find The Best Return Shopify App?

 

These five Return apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Return apps?

Shopify Return apps are tools that help online stores manage and streamline the process of returns and exchanges for their customers. These apps make it easier for businesses to handle product returns, ensuring that the process is smooth for both the store and its customers.

A key feature of Shopify Return apps is the ability to create a self-service return portal. This allows customers to initiate returns and exchanges directly from the store’s website, eliminating the need for back-and-forth communication. Customers can easily select the items they wish to return, specify the reason for the return, and choose whether they want a refund, store credit, or an exchange.

Another important feature is return label generation. Many Shopify Return apps automatically generate return shipping labels, saving time for the store owner and simplifying the process for customers. This feature often includes the ability to track return shipments, ensuring transparency and reducing the likelihood of lost items.

Some apps also offer the ability to set custom return policies. Store owners can specify conditions such as return windows, eligible items, and restocking fees. This flexibility allows businesses to tailor their return policies to meet their unique needs while maintaining a positive customer experience.

Automated notifications keep customers informed throughout the return process. These apps send email updates when a return request is approved, when the returned item is received, and when a refund or exchange is processed.

Additionally, many Shopify Return apps integrate with inventory management systems, ensuring that returned items are restocked automatically. This helps store owners maintain accurate inventory levels and avoid overselling out-of-stock items.

Overall, Shopify Return apps are valuable for improving customer satisfaction, reducing the workload on support teams, and ensuring that returns and exchanges are handled efficiently. For more detailed information, exploring the various options available on the Shopify App Store is recommended.

 

What is the best way to send a Return notification to customers?

 

The best way to send a return notification to customers involves clear communication, effective timing, and the use of reliable return management tools. Start by using return apps like Returnly or AfterShip Returns Center, which can automate notifications when a return is initiated, processed, or completed. These apps ensure timely and consistent updates for your customers.

Personalizing the return notification is important. Address the customer by their name and provide details about the returned item, including the reason for the return and the next steps, such as refund or exchange options. This personal touch makes the message more engaging and relevant.

Using multiple communication channels, such as email, SMS, or push notifications, can increase the likelihood that customers receive the information in their preferred format. This also ensures they stay informed throughout the return process.

Timing is key to a smooth return experience. Send an immediate confirmation once the return is initiated, followed by updates when the return is received and processed. Ensure that each notification is clear, concise, and includes all necessary details to avoid confusion.

By combining automated tools, personalized messaging, multiple channels, and timely communication, you can effectively manage return notifications and enhance customer satisfaction.

 

Do Return convert to sales?

Yes, returns can sometimes convert to sales. When managed effectively, the return process can enhance customer loyalty and lead to future purchases. If a customer has a positive experience with the return process—such as receiving a fast refund, clear communication, or an easy exchange—they are more likely to shop again. This experience builds trust and can turn a negative situation into a positive one.

Offering store credit instead of a direct refund can also encourage customers to make another purchase. Some businesses incentivize this option by offering additional credit, which increases the likelihood of future sales. Additionally, return notifications can include personalized product recommendations or promotions, driving customers to explore new items.

Ultimately, a well-handled return process can convert dissatisfied customers into repeat buyers, boosting long-term sales and loyalty. By focusing on providing an efficient and customer-friendly return experience, businesses can turn returns into valuable opportunities for future sales.

 

Conclusion: Best Shopify Return Apps

 

It requires time and effort to compare and evaluate features of the various different Return Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Return Shopify apps. The results of our analysis of the best Return Shopify apps are listed below: