Top 5 Best Shopify RMA Apps [October, 2024]

Top 5 Best Shopify RMA Apps [October, 2024]

By Giles Thomas | Last updated September 20, 2024

This guide helps ecommerce store owners to compare and find the best RMA apps for Shopify. RMA apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for RMA, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal RMA app for their needs. To help them make an informed decision, a quick comparison table of the best RMA Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify RMA apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 AfterShip Returns & Exchanges AfterShip $23/month 4.7/5 ⭐️ no image Get app
2 FreshCredit – Store Credit ByteStand $15/month 4.2/5 ⭐️ yes image Get app
3 Indian Logistics Services Softpulse Infotech $9.99/month 4.9/5 ⭐️ no image Get app
4 Easy Returns Management System Spice Gems $19.99/month 4.2/5 ⭐️ yes image Get app
5 ExchangeIt Returns & Exchange 506 $9.99/month 4.9/5 ⭐️ no image Get app

Top Shopify RMA apps reviewed

Table of contents:

How to Find The Best RMA Shopify App?

 

These five RMA apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify RMA apps?

Shopify RMA (Return Merchandise Authorization) apps are tools designed to help online stores manage the process of returns, exchanges, and refunds in a streamlined manner. These apps allow merchants to create a structured system for handling customer return requests, ensuring a smooth experience for both the store and its customers.

One of the primary features of Shopify RMA apps is enabling merchants to create and manage return and exchange requests. Customers can submit requests for returns directly through the store’s website, and merchants can approve or reject these requests based on predefined criteria. This process helps automate the handling of returns, saving time and reducing manual errors.

Another key feature is inventory management for returns. When a product is returned, RMA apps ensure the inventory is updated automatically, whether the item is restocked or discarded. This ensures accurate stock levels and prevents discrepancies.

RMA apps also typically offer customizable return policies, allowing merchants to set specific conditions for eligible returns, such as return windows, restocking fees, or exchange-only options. This customization helps merchants align return policies with their business needs while providing transparency to customers.

Automated return labels and tracking are another significant benefit. Many RMA apps generate prepaid return shipping labels and track the status of returns, making it easier for both customers and merchants to monitor the progress of return shipments.

Additionally, some apps offer insights and analytics on return data, helping merchants identify trends and areas for improvement in their product offerings or customer service.

In summary, Shopify RMA apps are valuable for managing returns and exchanges efficiently, improving customer satisfaction, and maintaining organized inventory. These apps integrate seamlessly with Shopify, providing an easy-to-use interface for both store owners and customers.

 

What is the best way to send a RMA notification to customers?

The best way to send an RMA notification to customers involves using automated systems, clear messaging, and timely communication. Start by utilizing reliable tools like RMA management apps or built-in Shopify features that automate the notification process. These apps ensure that customers receive real-time updates when their return or exchange request is processed, approved, or completed.

Personalization is key in RMA notifications. Address customers by their names and include specific details about the returned product and the status of their request. This not only makes the message feel more tailored but also enhances customer satisfaction by showing attention to detail.

Consider sending notifications through multiple channels, such as email and SMS, to ensure that customers receive the update in their preferred method of communication. Timing is also critical. Send a confirmation as soon as the RMA request is received, followed by updates at key stages, such as when the return is processed and when a refund or exchange is initiated.

Ensure that the notifications are concise and provide all necessary information, including tracking details if applicable, to avoid confusion and ensure transparency.

By combining automated tools, personalized messaging, multi-channel communication, and timely updates, you can effectively manage RMA notifications and enhance the customer experience.

 

Do RMA convert to sales?

 

Yes, RMA (Return Merchandise Authorization) processes can indirectly convert to sales. A well-managed RMA process improves customer satisfaction, which can lead to increased customer loyalty and repeat purchases. When customers experience a smooth and hassle-free return or exchange process, they are more likely to trust the brand and shop with them again.

Offering store credits as part of the return process is another way RMAs can drive conversions. Instead of refunding cash, store credits encourage customers to make additional purchases, leading to higher sales. Additionally, by providing personalized service during the RMA process, brands can create positive customer experiences that often result in future sales and even word-of-mouth recommendations.

In summary, while RMAs do not directly generate sales, they foster customer loyalty, trust, and opportunities for repeat purchases, ultimately benefiting long-term sales.

 

Conclusion: Best Shopify RMA Apps

 

It requires time and effort to compare and evaluate features of the various different RMA Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different RMA Shopify apps. The results of our analysis of the best RMA Shopify apps are listed below: