Top 5 Best Shopify Texting Apps [October, 2024]

Top 5 Best Shopify Texting Apps [October, 2024]

By Giles Thomas | Last updated September 30, 2024

This guide helps ecommerce store owners to compare and find the best Texting apps for Shopify. Texting apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Texting, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal Texting app for their needs. To help them make an informed decision, a quick comparison table of the best Texting Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Texting apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Avada Email Marketing & SMS Avada $16/month 4.9/5 ⭐️ no image Get app
2 Firepush – SMS & Web Push Firepush Ltd $0/month 4.8/5 ⭐️ no image Get app
3 TCW: SMS Marketing & Whatsapp Shipway $36/month 4.7/5 ⭐️ yes image Get app
4 Message Mate Texting Platform OwnerListens Inc $25/month 4.9/5 ⭐️ yes image Get app
5 Postscript SMS Marketing Postscript $100/month 4.8/5 ⭐️ yes image Get app

Top Shopify Texting apps reviewed

Table of contents:

How to Find The Best Texting Shopify App?

 

These five Texting apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Texting apps?

 

Shopify Texting apps are tools that enable online stores to communicate directly with customers via SMS messaging. These apps allow store owners to send promotional messages, order updates, and personalized marketing content directly to customers’ phones, enhancing engagement and driving sales through a more direct and immediate communication channel.

One of the main features of Shopify Texting apps is the ability to send automated SMS messages for marketing campaigns. This typically includes sending promotions, discounts, and special offers to customers who have opted in for text communications. These messages can help boost conversions and bring in more sales, especially during seasonal or limited-time offers.

Another key feature is automated order notifications. These apps can send real-time updates to customers about their order status, including confirmations, shipping details, and delivery tracking. This keeps customers informed and reduces the need for manual follow-ups, improving customer satisfaction.

Personalization options are also a significant benefit of Shopify Texting apps. Store owners can segment their customer lists and send tailored messages based on customer preferences, behaviors, or past purchases. This increases the relevance of messages and improves engagement rates.

Compliance with regulations such as the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR) is another important aspect of these apps. They help store owners manage customer consent for receiving texts and ensure that marketing campaigns are compliant with legal requirements.

Shopify Texting apps often integrate seamlessly with other Shopify apps, including email marketing tools and customer relationship management (CRM) systems, allowing for a unified approach to marketing and customer communication.

Overall, Shopify Texting apps are valuable tools for driving customer engagement, improving communication, and increasing sales through personalized and timely SMS marketing. For more detailed information and options, exploring various apps available on the Shopify App Store is recommended.

 

What is the best way to send a Texting notification to customers?

 

The best way to send a texting notification to customers involves clear messaging, proper timing, and the use of efficient tools. Firstly, leverage SMS marketing platforms like Postscript, SMSBump, or other Shopify texting apps. These tools can automate the process of sending notifications, ensuring that customers are informed promptly about their orders, promotions, or any updates.

Personalizing the text notifications is key. Address customers by their names and include specific details such as the status of their order or personalized recommendations based on their previous purchases. Personalized messages make the communication feel more relevant and engaging to the customer, which can improve response rates.

Timing is another crucial factor. Sending an immediate confirmation text after an order is placed reassures the customer that their order is being processed. Additionally, follow up with status updates, such as shipping notifications or delivery confirmations, at the appropriate stages. For marketing texts, consider sending messages at times when customers are more likely to engage, such as early evenings or weekends, while avoiding spammy or too frequent messages.

Ensure compliance with legal requirements such as TCPA and GDPR by gaining explicit consent from customers to receive SMS notifications. Additionally, always include an option for customers to opt-out, maintaining trust and compliance.

By using automated tools, personalizing the message content, timing communications effectively, and staying compliant, you can successfully send texting notifications that enhance the customer experience and drive engagement.

 

Do Texting convert to sales?

Yes, texting can effectively convert to sales. SMS marketing has a high open rate, often exceeding that of email, because customers are more likely to read and respond to text messages promptly. When businesses send targeted, personalized SMS messages, customers are more likely to engage and make a purchase, especially when the messages contain exclusive offers, discounts, or timely updates.

Text messages create a sense of immediacy and urgency, particularly when paired with time-sensitive promotions or limited stock alerts. Customers are more likely to convert when they feel they’re receiving exclusive access or a special deal that requires quick action.

Additionally, texting provides a direct and personal communication channel that can foster stronger relationships between businesses and customers. By sending order updates, reminders, and personalized recommendations via text, merchants can build trust and keep their brand top of mind, leading to more conversions.

Overall, SMS marketing is a powerful tool that can drive sales by reaching customers where they are most engaged—on their phones—with timely, relevant, and actionable messages.

 

Conclusion: Best Shopify Texting Apps

 

It requires time and effort to compare and evaluate features of the various different Texting Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Texting Shopify apps. The results of our analysis of the best Texting Shopify apps are listed below: