Marsello: Omnichannel Loyalty
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Everything you need to engage and retain your customers. Loyalty program, email, SMS, and more.
Marsello helps brands launch a world-class loyalty & rewards program that works with Shopify and your existing POS. Start by acquiring loyalty members with points, rewards, discounts, VIP tiers, and referrals. Then, start sending powerful email marketing & SMS campaigns using sales data from your existing POS & Shopify. With our integrated loyalty rewards and marketing automation tools, you'll gain insights into your customer behavior so you can make better decisions with your marketing.
- Boost repeat business with a customizable loyalty, rewards, and referral program
- Email campaigns, SMS marketing, and automations that move the needle on revenue
- Add an interactive customer portal to your store to enhance loyalty engagement
- Seamlessly integrates with your POS, eCommerce, and marketing apps like Klaviyo
- Own your data and get deeper insights with omnichannel reporting and analytics
- Highlights
- Works with the latest themes
Languages
English
Works with
- Shopify Flow
- Shopify POS
- Checkout
- Google My Business
- Lightspeed
- Cin7
- Heartland Retail
- Klaviyo
Categories
Program types
Rewards you can offer
Campaign types
Pricing
Essential
$125 / month
Starting from $125/month, plus $5 per customer block.
- Customer Loyalty Program
- Points & Referral Program
- Reward Redemption
- VIP Tiers
- Loyalty Automations
- Segmentation
- Feedback Surveys
- Reporting
14-day free trial
Professional
$135 / month
Starting from $135/month, plus $15 per customer block.
- All loyalty features +
- Email & SMS Campaigns
- Marketing Automation
- Google Review Manager
- Email Capture Forms
- Social Scheduling
- Reporting
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (386)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.
Marsello has really improved and took into considerations our product requests. Martin does an excellent job communicating which is rare from other loyalty programs. The shopify integrations have improved. I highly recommend Marsello. We have tried every loyalty program on shopifys app store and they fit our needs best considering we lean heavier on in-store retail vs e-comm.
Thank you so much for the kind feedback! We’re glad you’re enjoying the app’s omnichannel capabilities too - feedback like this is a real kick for us.
Martin & The Marsello Team
Priced out of the app. I was a loyal user of this app, but they increased their rates while decreasing the benefits. As a struggling business, I could not afford the rate increase and lost all access to my customer data, including their loyalty points.
Customer service is absolutely terrible. The experience has been disheartening and only foreshadows what is to come if we stay with them. We just signed up with Marsello and as soon as we became a paying customer, we couldn't get a hold of anyone. BEFORE signing up, I met with several staff members and they all seemed quite eager to help. Support does reply to our emails but the response time is usually about 6 or more hours. Even then, you reply and they don't get back to you for another few hours with a very generic response. How do you expect a business owner to sit tight while being kept in the dark? Customers have already signed up and waiting to use our loyalty program, only to be told it isn't working. This has a negative impact and only serves to discredit our business in the eyes of our customers. 'Ghosting us' speaks to their lack of professionalism as a whole. Their point system is buggy and it is evident. They haven't ironed out all the kinks.
Support
App support provided by Marsello.
Resources
Launched
May 29, 2017
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