Featured images gallery
Automate returns & exchanges with a branded self-service return portal for easy returns management.
Manage your returns & exchanges in one place with ReturnGO's exchange-first returns platform. Provide one-click exchanges with an automated, branded, AI-powered return portal for a seamless returns process. Customize your return & exchange policy rules, eligibility conditions, resolutions & return reasons in order to automate your RMA process & email notifications. Offer order tracking & notifications for every shipment to provide a complete end-to-end post-purchase experience.
- Product & variant exchange, gift returns, cancel order, store credit, and more.
- Flexible return reasons, follow-up questions, and image & video upload.
- Automation rules such as auto-exchange, auto-refund, auto-approve, auto-credits.
- Automatically generated pre-paid return shipping labels for tracking returns.
- Integrations with shipping carriers, 3PLs, ERPs, helpdesks, APIs & more.
- Highlights
- Works with the latest themes
Languages
English
Works with
- USPS
- Gorgias
- Canada Post
- Shippo
- Shipstation
- Sendcloud
Categories
Return options
Pricing
Starter
$23 / month
20 returns included/month. $1.25 per extra return. Up to 1000 returns/year. Add-ons & Integrations available.
- Full returns solution
- Variant exchange
- Return labels
- Unlimited policy rules
- Store credit
- Auto-approval
- 2 languages
- Email notifications
14-day free trial
Premium
$121 / month
110 returns included/month. $1.25 per extra return. Up to 2000 returns/year. Add-ons & Integrations available.
- All Starter features plus:
- Product exchange
- AI-powered instant store credit
- Gift returns
- Item donation
- Cancel order
- App integrations
14-day free trial
Pro
$297 / month
300 returns included/month. $1.25 per extra return. Up to 5000 returns/year. Add-ons & Integrations available.
- All Premium features plus:
- Packing slips
- Item validation
- White label portal
- Auto-mark as done
- 5 languages
- Advanced analytics
- API
14-day free trial
Enterprise
$417 / month
420 returns included/month. $1.25 per extra return. Unlimited returns/year. Custom integrations available.
- All Pro features plus:
- View previous RMAs
- Multi-store plan
- Dedicated account manager
- Auto-refund & exchange
- ERP & notification integrations
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (346)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining returns and exchanges, noting its time-saving capabilities and operational efficiency. The customizable returns portal enhances customer satisfaction, and features like automatic return approvals and seamless shipping app integration are particularly valued. Continuous updates and responsive 24/7 customer support ensure smooth onboarding and quick problem resolution, making it a valuable tool for managing returns and preserving revenue through exchanges.
Great app to manage all your returns in one place. Customers have an easy returns portal to process their returns easily. You can manually approve the returns or automatically. This frees a lot of time for our customer service reps and also keeps our customers happy with hassle free return process. App integrates with all the shipping apps and they also offer their own solutions. It's much cheaper than all the other options out there and the staff are top notch. They help us quickly with any question we have and even implementing custom solutions that other apps don't remotely offer. Highly recommended!
We have been using the app for quite a while now and are satisfied. The relatively high costs are justified by an increased rate of exchanges instead of simple returns, which we would otherwise not have, so that sales are maintained, and by increased customer satisfaction. Another big plus is the always fast and competent support! A clear recommendation from us for anyone looking for a solution with the option of an exchange instead of just using a simple returns app.
We recently partnered with ReturnGo after thorough research on return platforms, and we're extremely satisfied with the experience. The onboarding process was incredibly smooth, and we were fortunate to have Reyn, a dedicated specialist, assist us throughout. She was exceptionally helpful, guiding us through setting up our return policies, and remained responsive and supportive every step of the way.
Their 24/7 chat support is a standout feature. It’s rare to find a platform that offers such continuous availability, and this support has made a significant difference in our experience.
The platform has no hidden fees, offers competitive pricing, and maintains a professional attitude, which was a big factor in our decision to move forward with ReturnGo. The features they provide align perfectly with our needs, making it a strong choice for our return management.
While we would love to see even more integration options in the future, as well as additional countries supported for shipping labels, we’ve had nothing but a 5-star experience so far. We highly recommend working with ReturnGo and look forward to continuing our partnership with them!
Support
App support provided by ReturnGO.
Or visit their support portalResources
Launched
September 14, 2020 · Changelog
Featured in
More apps like this
