SKU IQ for TikTok Shop or POS

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with SKU IQ. It’s our mission to provide a reliable solution that saves time and effort, and we deeply regret that we didn’t meet your expectations in this instance.

We strive to offer competitive pricing while ensuring the highest quality of service, and we’re disappointed to learn that you didn’t feel the value aligned with the cost. Additionally, we take concerns about customer support very seriously, as we aim to resolve all issues promptly and effectively.

We’d like to learn more about the challenges you faced and the impact they had on your business so we can work towards a resolution. Please reach out to us directly and we’ll prioritize your case to ensure your concerns are addressed.

Your feedback is incredibly valuable, and we’ll use it to improve both our product and our support experience. We truly appreciate the opportunity to make things right.

Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that SKU IQ has been helpful in managing your orders and keeping your inventory accurate. It’s great to know our support team was able to assist you in resolving the initial issue and getting everything running smoothly.

Your recommendation means the world to us, especially coming from a valued user like yourself. If there’s ever anything else we can help with, don’t hesitate to reach out. Thanks again for being part of the SKU IQ family!

Thank you for sharing your feedback and highlighting your experience. We’re truly sorry for the frustration caused by the sync functionality and for any inconvenience this may have created for your business.

To provide some context, Shopify’s pricing fields (Price and Compare-at Price) sync to TikTok Shop’s pricing structure (Price and Sale Price) in a specific way. Currently, our system syncs Shopify’s Price field to TikTok’s Price field, and Compare-at Price is not directly supported for syncing with TikTok. In your case, it appears that the Compare-at Price field was syncing to the Price field on TikTok, which led to the discrepancies.

Our team escalated your concerns to our engineering team, and after careful investigation, we determined that the system is functioning as designed for most accounts. However, we understand that this setup didn’t align with your needs. To avoid these challenges, we recommended either manually managing prices in TikTok or adjusting the use of the Compare-at Price field in Shopify.

We’re actively exploring ways to enhance the flexibility of our sync functionality, including better handling of Shopify’s Compare-at Price and TikTok’s Sale Price. Your feedback is invaluable in helping us prioritize future improvements.

Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns. Our support team made several attempts to resolve the issue, including providing solutions and offering assistance to sync your items. However, we understand that the proposed solutions did not fully meet your expectations. Many times in the complex environment of connected retail, some solutions require effort from the user as well as the support agent to bring about a resolution. While we wish everything could be automatic - and we are working towards making that happen as much as possible - that was not the case in your situation.

We take pride in being responsive and working closely with our users to resolve challenges, and we regret that our efforts in this case were not satisfactory. Your feedback is important to us, and we’re actively working to improve both our application processes and the overall customer experience to prevent similar frustrations in the future.

Thank you for giving us the opportunity to learn and improve.

Thank you for sharing your feedback. We strive to provide excellent service and appreciate the opportunity to address your concerns directly.

To clarify for other readers:

Billing: You signed up and were charged both through Shopify and directly through our website due to overlapping sign-ups. This is not our standard process and occurred because of multiple account setups. While this was an oversight, we were happy to resolve it promptly once we became aware of the issue. Unfortunately, we were not notified about this until this review was posted. We also extended an offer to provide a refund that went beyond our standard policy to resolve the matter amicably.

Cancellation: Your subscription was canceled immediately upon your request, and no further charges were applied after the initial billing.

Customer Support: While our live support hours are currently limited, our team responded to your inquiries during standard business hours. We understand that this didn’t meet your expectations, and for that, we sincerely apologize.

We value all feedback as it helps us improve, but we kindly ask that reviews reflect accurate information so we can better serve all customers. Resolving issues is always our goal, and we remain open to working with you.

Thank you for trying SKU IQ, and we wish you all the best.