Top 7 Shopify WhatsApp Apps [November, 2024]

The WhatsApp Chat & Abandoned Cart app integrates WhatsApp into Shopify stores, allowing shop owners to improve customer communication and recover lost sales. This app lets store owners automatically send messages to customers who abandoned their shopping carts, encouraging them to complete their purchase​.

It offers several key features to enhance customer interactions. For example, it allows for real-time chat, sending order confirmations, and recovering abandoned carts through WhatsApp. Additionally, it has automated WhatsApp templates, so you can set up campaigns to automatically send messages about abandoned carts, order shipments, and cash on delivery (COD) verifications.

For Shopify stores, these features can help increase sales and customer engagement by offering a direct line of communication through WhatsApp. This functionality can also enhance customer trust by providing timely updates on orders, shipping, and other critical notifications. Additionally, the customizable WhatsApp chat and share button offers customers a quick way to contact the store and share products with others.

Overall, the app aims to improve the shopping experience for customers and store owners by reducing cart abandonment and enhancing communication through the popular messaging platform​.

Revie: Reviews via WhatsApp is designed to enhance the process of collecting and managing customer reviews. The app allows Shopify store owners to collect ratings, reviews, and photo testimonials directly from customers through WhatsApp. This method of using a popular messaging platform significantly improves customer engagement and response rates compared to more traditional review methods.

Revie employs artificial intelligence to analyze customer reviews, focusing on sentiment and keywords. This AI-driven analysis provides valuable insights, helping store owners understand customer perspectives and improve their offerings. The app enables the display of reviews on various store pages such as home, collection, and product pages, thereby increasing brand credibility. Store owners also have tools to moderate and publish reviews, ensuring that the displayed content aligns with their brand standards.

A unique feature of Revie is the ability to collect audio reviews, allowing customers to leave voice feedback. This adds a personal touch and diversifies the types of reviews that can be collected. The app supports multiple languages, including Spanish, English, and Portuguese, catering to a diverse user base. Its user interface is designed to be intuitive, making it easy for both store owners and customers to use.

The app offers a free plan with basic features and a limited number of review requests. Its paid plans, ranging from $9 to $59 per month, offer additional features like increased review request limits and advanced AI analysis. Revie integrates smoothly with Shopify, ensuring a seamless user experience. This integration is compatible with the latest Shopify themes, making it a versatile choice for various e-commerce stores.

WhatsApp Support by SuperLemon is one of the most established chat apps in the Shopify app store. It is trusted by thousands of Shopify and Shopify Plus stores.

The app provides all-in-one services for automated cart recovery campaigns, chat and share, and notifications. There are many automated templates to work from for abandoned cart recovery, order confirmation, order shipment, delivery updates, and so on.

A free version lets you check out the app in detail before committing to the paid plan.

WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.

It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.

The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.

WhatsApp Chat & Cart Recovery provides automated abandoned recovery, WhatsApp chat, FAQs, order tracking and more.

Another of the most established WhatsApp apps for Shopify, this app has hundreds of five-star reviews—making life easier for store owners with its automation features.

Like most of its competitors, this app offers both free and paid versions.

Pushdaddy WhatsApp, Live Chat emerges as a pivotal Shopify app, revolutionizing the way Shopify store owners engage with their customers. By integrating WhatsApp and Live Chat, it bridges the communication gap, ensuring that customer queries are addressed instantaneously without the need for sign-up. This immediate access to support not only enhances the shopping experience but also fosters a sense of trust and reliability among customers.

The app’s standout feature is its automation capabilities, which extend beyond mere communication. Automated cart recovery, order confirmations, and tracking updates via WhatsApp and email play a crucial role in reducing cart abandonment and bolstering customer retention. Push notifications further amplify this effect by enabling store owners to execute targeted marketing campaigns, alerting customers to new products, offers, or sales, thus driving engagement and potentially boosting sales.

Customization is another area where Pushdaddy shines. The ability to tailor the chat widget and chatbot functionality to align with a store’s branding allows for a seamless integration into the store’s aesthetic. This customization extends to the operational aspect as well, with support for multiple operators. This ensures that customer inquiries are not just answered promptly but are directed to the appropriate department or individual, enhancing the efficiency of customer service.

The app’s design for ease of use is evident in its one-minute installation process. By simply adding a phone number, store owners can activate the chat feature, making it an accessible tool for businesses of all sizes. This ease of setup, combined with the app’s robust integration capabilities with platforms like Facebook, Instagram, WhatsApp, Messenger, and Telegram, makes it a comprehensive solution for online customer engagement.

Feedback from users underscores the app’s effectiveness in enhancing customer service and the shopping experience. Many users have highlighted the app’s role in increasing store views and sales, praising its WhatsApp integration for enabling direct and immediate communication with customers. Despite its many advantages, some users have pointed to areas for improvement, particularly in the app’s user interface and the functionality of the abandoned cart feature. However, the overall consensus remains positive, with the app’s responsive customer support frequently mentioned as a key benefit.

WhatsApp & Messenger Marketing by Maxwell helps Shopify store owners provide chat support, recover abandoned carts and grow their contact list through Facebook Messenger.

With a comprehensive free version, this app might cover everything you need as a startup, though it is less feature-heavy than some of the other apps covered here.

The development team at Maxwell claims that it is the “only free WhatsApp & Messenger Marketing app that offers chat plugins, pop-ups, checkboxes and automated campaigns all in one app”.

Though it is slightly less well-established than some of the other apps featured here, it should not deter you from giving this one a try—especially if your target customers are heavy Facebook users.