HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk designed to improve customer service for eCommerce stores on Shopify. The app features a FAQ Builder, enabling merchants to create multilingual and SEO-friendly FAQ pages that integrate seamlessly with their Shopify sites. This functionality helps in efficiently addressing customer queries and enhances the overall shopping experience. The app also includes a Live Chat and Chatbot feature, facilitating real-time interaction between customers and businesses. This feature provides a convenient way for customers to receive quick responses to their inquiries. Additionally, the Help Desk Ticketing System in the app allows merchants to efficiently manage customer inquiries from various channels like email, live chat, and Facebook Messenger in a single, centralized system.

Custom Tabs are another useful feature, offering merchants the flexibility to manage product descriptions, shipping information, and other details, which can be categorized based on product type, collection, or vendor. The app also offers a variety of templates and widgets for creating customizable contact forms, allowing merchants to tailor these elements according to their specific needs. In terms of integration, the app is compatible with the latest Shopify themes and is accessible directly within the Shopify admin interface. Regarding pricing, HelpCenter offers a free plan with basic features, along with several paid plans that provide additional capabilities like unlimited FAQs, FAQ translation, and unlimited support agents. The pricing for these paid plans ranges from $8 to $100 per month.

The app is well-regarded for its user-friendly interface and robust FAQ functionality, which assists in creating professional-looking FAQ pages. The Live Chat feature is particularly praised for enhancing customer service. The app is noted for its reliability and continuous improvement. Users also appreciate the responsive customer service and the app’s seamless integration with store themes​​​​.