Grapevine Post Purchase Survey
Grapevine Post Purchase Survey designed to gather valuable customer feedback, offering an array of features that enhance the merchant’s ability to make informed, data-driven decisions. The app specializes in identifying the most effective marketing channels through its post-purchase surveys, enabling merchants to optimize their marketing spend efficiently. It supports various survey formats, including fixed response, freeform text, and Net Promoter Score (NPS), offering versatility in feedback collection. Setting up Grapevine is straightforward with its intuitive interface, and the app allows for extensive customization, enabling merchants to design surveys that align with their brand identity, free from any Grapevine branding. Merchants can conduct unlimited surveys and collect an unlimited number of responses, ensuring comprehensive data collection. This aspect is crucial for collecting zero-party customer data, which is integral to unlocking a business’s marketing potential.
Grapevine integrates seamlessly with Shopify, providing a smooth experience within the Shopify admin interface. This integration ensures that the app works efficiently with the latest Shopify themes and features. The app’s support system is robust, with a dedicated team ready to assist with any questions or concerns. Merchants have access to a comprehensive FAQ section for self-help resources.
In summary, Grapevine Post Purchase Survey stands out for its ability to provide detailed insights into customer behavior and preferences, its ease of use, customization capabilities, and its strong support structure. These features collectively make it a valuable tool for Shopify merchants looking to enhance their understanding of customer feedback and improve their marketing strategies
- 28 day free trial
- Supports multiple survey types including fixed response, freeform text, and Net Promoter Score (NPS)
- Users can fully customize their surveys without any Grapevine branding
- Survey revenue analysis feature helps identify which survey responses generate the most sales
- Post-purchase survey is designed for quick completion, ensuring high customer response rates
- Dashboard displays the number of impressions each survey receives and their respective response rates
- Merchants can easily swap out surveys to match their marketing campaigns, with all responses and reports stored against each survey
- Integrates with Google Analytics, sending events each time a user views or responds to a survey
- Users can create different surveys for each sales channel, such as online store or Shopify POS
- Includes a feature to remind customers to fill out the survey at a later date
- For those selling in person using Shopify POS, the app allows collection of survey responses at the point of sale
- Survey responses can be used to tag orders and customers in Shopify, aiding in customer segmentation for retargeting
- Integrates with Klaviyo, allowing users to attach survey responses to customer profiles for targeted email marketing
- Received positive feedback for its simplicity, quick setup, intuitive interface, and effectiveness in tracking customer acquisition channels and providing insights into customer behavior
- No free plan
- Only one pricing structure
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