Top 5 Best Shopify Call Apps [November, 2024]

The Phone Number & Call Shopdigits app is a dynamic solution that revolutionizes customer support and engagement on Shopify stores, providing a suite of features designed to enhance the shopping experience for customers while streamlining operations for store owners. At its core, Shopdigits introduces a virtual call center to the Shopify ecosystem, offering a business phone number for low-cost communication with customers. This feature is particularly beneficial for maintaining privacy, as it allows store owners to keep their personal phone numbers separate from their business operations.

With native mobile applications for both iOS and Android, the app ensures that store owners and their employees can respond to customer inquiries promptly, whether they are in the office or on the move. This level of flexibility and accessibility is crucial for businesses aiming to provide real-time support. Furthermore, the app includes an easy-to-navigate dashboard within Shopify, enabling employees to manage customer calls efficiently. This dashboard offers insights into missed calls, returning customers, and new customer inquiries, which is invaluable following marketing campaigns or during high-traffic periods.

A standout feature of Shopdigits is its ability to integrate customer order information during calls. This integration allows store owners or employees to access a customer’s order history when they call, enabling personalized support and efficient issue resolution. The app also facilitates the quick setup of local or toll-free phone numbers, allowing businesses to establish a professional image and encourage customer calls without imposing additional costs on the caller.

The iCall – Web Call & Call Button app significantly enhances the shopping experience by facilitating direct communication between customers and store owners. This innovative app introduces several key features that streamline customer service and support. With the ability to make unlimited one-click web calls, customers can instantly connect with a store without navigating away from the website or using third-party accounts. This feature alone sets iCall apart by offering an immediate line of communication that can boost customer satisfaction and potentially drive sales.

Moreover, the app supports an unlimited number of call agents, allowing store owners to scale their customer service team according to demand. This flexibility ensures that no customer query goes unanswered, regardless of how many calls come in. iCall also provides the ability to set an online schedule, making the call button visible only during specified business hours. This thoughtful feature allows store owners to manage their availability and ensure they are only receiving calls when they are ready to provide support.

Another standout feature of iCall is the option to bind a real phone number to the app. This functionality is particularly useful for store owners who wish to receive calls on their personal devices, ensuring they never miss a call, even when they’re away from their computers. The app also offers customizable call buttons, which can be tailored to match the store’s branding, creating a cohesive and professional look across the site.

iCall’s simple statistics provide valuable insights into call volume and patterns, helping store owners make informed decisions about staffing and customer service strategies. Additionally, the app boasts wide browser compatibility, ensuring functionality across a range of desktop browsers, though it’s noted that web call features are not supported on mobile devices.

Easy to install and compatible with the latest Shopify themes, iCall requires no coding knowledge, making it accessible to store owners of all technical levels. By integrating iCall into their Shopify store, owners not only improve their customer service capabilities but also enhance the overall shopping experience, making it easier for customers to get the help they need when they need it. This direct line of communication, combined with the app’s user-friendly design and functionality, positions iCall as a valuable tool for any Shopify store looking to boost customer engagement and support.

The Phoneize Phone Call Button app transforms the way Shopify store owners engage with their visitors by introducing a straightforward yet powerful communication tool. This app integrates a floating ‘call us’ button into Shopify stores, breaking down the barriers between customers and businesses. The interaction it fosters not only enriches the customer experience but also opens up avenues for increased leads and consequent sales growth.

What sets this app apart is its user-centric design that prioritizes ease and accessibility. Store owners can effortlessly customize the call button, choosing from four colors and two styles in its free version, to ensure it complements their store’s aesthetic. This level of customization extends further in the Pro versions, which include features like customizable button text, premium button fades, and the ability to select unique colors, alongside Google Analytics tracking for insightful customer interaction data.

The app’s compatibility with any Shopify theme and its no-code, instant installation process make it an attractive option for store owners of all technical skill levels. The inclusion of Google Analytics tracking in the Pro versions offers valuable insights into customer behaviors, enhancing the ability to tailor marketing strategies effectively. Phoneize Call Button ensures broad accessibility by functioning well across both desktop and mobile devices. This cross-platform functionality guarantees that a wider customer base can reach out with ease, regardless of their preferred browsing device.

The dedicated support from the app’s development team, Xeio Ltd, alongside a comprehensive FAQ section, ensures that users have all the assistance they need to make the most of this app. With about two years of experience in Shopify app development, Xeio Ltd has established itself as a provider of effective e-commerce solutions that cater to the evolving needs of online businesses.

Built for Shopify

The Mega Callback app for Shopify stands out as a cutting-edge tool aimed at enhancing the shopping experience by fostering efficient communication between store owners and their customers. This app integrates into any Shopify store, providing a callback feature that significantly speeds up the process of connecting with customers. Such prompt communication is not just about addressing queries; it’s a step towards building trust and loyalty, which are crucial for any business striving to stand out in the competitive e-commerce landscape.

Mega Callback’s ability to let store owners set their availability time and working days is a thoughtful feature. It ensures that callbacks are scheduled at times convenient for both the store owner and the customer, thereby optimizing the communication process. This scheduling flexibility underscores the app’s commitment to enhancing operational efficiency, making it easier for store owners to manage their time effectively while ensuring customer queries are addressed promptly.

The app also boosts the professional image of Shopify stores. By providing a direct line of communication, it reassures customers of the store’s credibility and their readiness to assist, fostering a sense of security and trust in the brand. Mega Callback also features detailed tracking and reporting capabilities, offering store owners valuable insights into callback performance. This data-driven approach enables them to make informed decisions to further improve customer service and, ultimately, sales performance.

Developed by Architechpro OÜ, a company with a solid track record in creating Shopify apps, Mega Callback is supported by a dedicated team ready to assist with any queries or setup issues. The app offers a free plan for small businesses, with more comprehensive options available for businesses looking to expand their callback capabilities. This tiered approach ensures that stores of all sizes can benefit from the app’s features.

The Jaya app brings a revolution to the way Shopify store owners manage their business communications by offering a dedicated business phone number, eliminating the need for using personal numbers for business interactions. This strategic move not only enhances professionalism but also streamlines communication, making it more organized and efficient. Jaya’s introduction into the Shopify ecosystem allows merchants to choose a phone number with their area code, promoting a local presence while maintaining a broad reach. This local familiarity can significantly boost customer trust and confidence in the business.

Jaya stands out by providing essential features like voicemail setup and call forwarding, ensuring that businesses never miss out on crucial customer calls. The flexibility to manage call logs and voicemails with ease adds another layer of efficiency, enabling merchants to provide prompt responses to inquiries and maintain high customer service standards. With plans starting at just $5 per month, Jaya offers affordable options for businesses of all sizes, including a 30-day money-back guarantee on the basic plan for those looking to test the service risk-free.

Smooth integration with the Shopify platform means setting up Jaya is hassle-free, requiring no complex installations or configurations. This ease of use is complemented by the support from TargetClose, the developers behind Jaya, who bring experience and a commitment to continuous improvement and reliable support.