Helpdesk, Chat & AI Chatbot
Helpdesk, Chat & AI Chatbot app on the Shopify App Store is a versatile tool that streamlines customer support by combining live chat, AI-driven chatbots, and helpdesk functionalities into a single platform. This app allows businesses to manage customer queries from multiple channels, such as web, social media, and marketplaces, all in one place. By centralizing interactions, businesses save time and improve efficiency.
The AI chatbot is a standout feature. It handles routine inquiries, provides instant responses, and learns from past interactions to enhance future customer experiences. This reduces the workload on human agents, ensuring that customers receive prompt and accurate support. The app also supports real-time messaging in multiple languages, making it ideal for businesses with a global reach.
Customization options include branding for chat windows, chat flows, and automated responses. Integration with platforms like Amazon, Facebook, and Instagram enhances its utility. Detailed customer insights and analytics help businesses tailor responses and improve service quality. With flexible pricing plans, businesses can choose the features that best meet their needs, making this app a valuable asset for improving customer service.
- 14 day free trial is available
- Smart Inbox centralizes queries from multiple channels into one platform
- eCommerce AI Chatbot enhances customer interactions and boosts conversions
- Comprehensive Customer Views show full order history and customer insights
- Multi-channel Integration allows seamless interactions across various platforms
- Automated Workflow streamlines responses and supports team collaboration
- Real-time Analytics offer insights to optimize support operations
- Order Management enables direct handling of orders within the chat interface
- No free plan is available
- Users have reported a steep learning curve to fully utilize all the app's features effectively
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