Zotabox Facebook Chat
Zotabox Facebook Chat app integrates Facebook Messenger into your Shopify store, enhancing customer engagement with real-time communication. This feature lets you provide instant support, which can increase customer satisfaction and sales. The app connects your Facebook Messenger directly to your store, giving customers a familiar way to reach out. Zotabox offers customization options for the chat widget, including color schemes, language settings, and greeting messages. These features ensure that the chat matches your brand’s look and feel.
Zotabox also supports scheduled availability, allowing you to set specific times for chat. This feature helps manage customer expectations and staff resources. The app includes auto-response features and offline messaging, so customers can leave messages even when you’re not available. Additionally, the app integrates with other Zotabox tools, providing a comprehensive solution for your store’s communication needs. It works smoothly on both desktop and mobile devices, making it accessible to all users.
- Free plan is available
- 30 day free trial is available
- Enables real-time messaging via personal Messenger accounts for direct customer communication
- Features sorting and labeling capabilities for managing incoming messages effectively
- Maintains an indefinite chat history, useful for tracking past interactions and improving service
- Offers customizable chat widget options, including colors and welcome messages to align with store branding
- Utilizes asynchronous loading to ensure chat functions do not impact website performance
- Designed for easy setup without requiring coding skills, making it user-friendly for non-technical users
- Provides options for automated greetings and responses to enhance customer engagement
- Supports multiple languages, broadening the potential customer base for global businesses
- Comes with detailed analytics tools to monitor chat interactions and gauge customer engagement levels
- Difficulties with the user interface, particularly in customizing chat settings
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