Top 5 Best Shopify Omnichannel Apps [November, 2024]
| Last updated September 27, 2024
This guide helps ecommerce store owners to compare and find the best Omnichannel apps for Shopify. Omnichannel apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Omnichannel, it can be challenging to find the ideal app for store owners’ individual needs.
To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.
This guide compares five companies for merchants to review and find the optimal Omnichannel app for their needs. To help them make an informed decision, a quick comparison table of the best Omnichannel Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.
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Quick comparison of the best Shopify Omnichannel apps
| # | App Name | Developer Name | Pricing | Rating | Free Trial | Image | Action |
|---|---|---|---|---|---|---|---|
| 1 | Avada Email Marketing & SMS | Avada | $16/month | 4.9/5 ⭐️ | no |  |
Get app |
| 2 | Omnisend Email Marketing & SMS | Omnisend | $16/month | 4.8/5 ⭐️ | no |  |
Get app |
| 3 | Zendesk | Zendesk | $55/month | 3/5 ⭐️ | yes |  |
Get app |
| 4 | Actindo Core1 DOP Connector | Actindo AG | 0.0/5 ⭐️ | no |  |
Get app | |
| 5 | ShipRelay Fulfillment | ShipRelay, Inc. | 5.0/5 ⭐️ | no |  |
Get app |
Top Shopify Omnichannel apps reviewed
Table of contents:
Avada Email Marketing & SMS
Avada Email Marketing & SMS is an all-in-one platform for Shopify merchants, designed to engage customers across multiple channels including email, SMS, push notifications, and WhatsApp. Its comprehensive suite of features includes smart mail, automation for various marketing scenarios, mass mailing, newsletters, and SMS marketing. Additionally, Avada offers sales popup forms, audience segmentation, advanced reporting, and campaign monitoring tools. The platform emphasizes personalization with options for segmenting contacts, recommending products, and sending order creation SMS. It also supports various popup and form types for effective lead capture and provides a range of email marketing templates, catering to different marketing needs and strategies.
- Free plan available
- Smart mail uses intelligent algorithms for personalized email content to boost engagement
- Automation streamlines repetitive marketing tasks like follow-up emails
- Mass mail enables efficient bulk email sending to numerous recipients
- The newsletter feature supports regular email updates to keep subscribers informed
- SMS marketing allows for direct marketing through text messages
- Sales popup forms engage customers with timely website pop-ups
- Audience segmentation targets specific customer groups for more effective marketing
- Advanced reports provide detailed analytics for marketing performance
- Campaign monitor manages and tracks the effectiveness of marketing campaigns
- Spin-to-Win is an interactive feature that offers rewards or discounts to engage customers
- Push notification sends updates and alerts directly to customers' devices
- No free trial
- Some users experiencing slow to respond or unhelpful customer service (improved more recently)
Omnisend Email Marketing & SMS
Omnisend is an email and SMS marketing automation app tailored for e-commerce stores on Shopify. It offers a range of features to enhance sales, including personalized email and SMS marketing with automated workflows for abandoned carts and welcome messages. The app aids in building email lists with interactive tools such as landing pages, exit-intent popups, and various signup forms. Additionally, Omnisend provides numerous ready-made templates, simplifying the creation of professional emails without requiring coding skills.
The app’s pricing structure includes a free plan for up to 250 contacts, offering 500 emails and 60 global SMS per month. The Standard plan, at $16/month, expands this to 6,000 emails and includes additional services like a customer success manager. For larger needs, the Pro plan at $59/month allows up to 2500 contacts, offering unlimited emails, free global SMS, advanced reporting, and 24/7 priority support. Across all plans, Omnisend ensures round-the-clock email and live chat support, emphasizing accessibility and user assistance.
- Free plan available
- There are more than 20 ready-made automations available for personalizing marketing
- User-friendly interface, appreciated for its simplicity and ease of use
- Capabilities for both email and SMS campaigns, along with effective audience segmentation tools
- Customizable templates that are easy to use, enhancing the email creation process
- In-depth analytics and reporting features, providing valuable insights into campaign performances
- Stress-free integration with Shopify, ensuring smooth operation and data synchronization
- Tools for cleaning up bad emails, maintaining the quality and effectiveness of email lists
- Responsive and expert customer support, available to assist users with their queries
- Fair pricing, considered reasonable by users, with some reporting increased conversions and sales
- A/B testing tool, useful for understanding and improving customer communication
- Fewer email template options compared to competitors
- Notable cost increase between Standard and Pro plans
Zendesk
You’re probably familiar with Zendesk. It’s one of the most commonly used customer service systems, adopted by some of the largest companies in the world.
It describes itself as “a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.”
It includes an embeddable help center, live chat, and tickets, which can be provided direct from the Shopify storefront: this helps to maintain brand consistency and increase the efficiency of support interactions.
- 14 day free trial
- Organize and prioritize service tickets
- Expert directory
- Subscription-based notifications
- ITSM collaboration and documentation
- Ticket creation, submission and ticket response
- Automated responses
- Attachments/Screencasts
- SLA management
- Wide array of multi-channel help features - Customer portal, Live help chat, Phone support, IVR, Call scripting, Social integration, Email support, Help Desk CRM integration
- No free plan
- Some complaints about complicated UI, and lack of customization
Actindo Core1 DOP Connector
- Free plan is available
- Supports distributed order management and product information management across multiple channels
- Provides workflow management to streamline business processes
- Integrates with omni-channel platforms, including point-of-sale and customer management systems
- Offers data integration and detailed business intelligence reporting for better decision-making
- MACH-certified for flexible, headless commerce setups
- Manages inventory, shipping, fulfillment, and returns efficiently
- Compatible with both English and German languages
- Provides customer support via email, live chat, and phone
- No free trial is available
- Integration complexity could pose challenges for smaller businesses
ShipRelay Fulfillment
ShipRelay Fulfillment offers a comprehensive logistics solution for Shopify users, designed to streamline shipping and fulfillment processes. One key feature is its ability to allow businesses to customize packing, kitting, and inserts, ensuring the brand’s identity is reflected throughout the delivery experience. Additionally, ShipRelay enables real-time inventory syncing across platforms like Shopify, Amazon, and eBay, helping merchants prevent overselling and maintain accurate stock levels.
The app provides dynamic shipping rate calculations at checkout, giving customers real-time, accurate shipping costs, which helps businesses offer more transparent pricing. ShipRelay also stands out for its flexible pay-as-you-go pricing model, eliminating the need for long-term contracts. This flexibility allows businesses to scale their operations according to demand.
Warehouse automation is another benefit, as the software streamlines processes like order consolidation and packaging decisions, optimizing shipping efficiency. ShipRelay’s customer support is highly responsive, ensuring users get help quickly when needed.
- Free plan is available
- Customizable fulfillment with options for personalized packing slips, packaging, and inserts
- Real-time inventory syncing across platforms like Shopify, Amazon, and eBay
- Dynamic shipping rate calculations for accurate customer quotes at checkout
- Flexible, pay-as-you-go pricing model without long-term contracts
- Automated warehouse operations, including order consolidation and packaging optimization
- Supports omni-channel fulfillment with seamless integration across various sales channels
- Live shipping rate optimization to minimize shipping costs based on package details
- Transparent pricing with clear cost breakdowns for additional services
- Provides responsive and reliable customer support with fast issue resolution
- Allows merchants to streamline and automate fulfillment processes for more efficient operations
- No free trial is available
- Occasional technical glitches reported with advanced features
How to Find The Best Omnichannel Shopify App?
These five Omnichannel apps for Shopify are ranked based on the following criteria:
- Features
- Price
- Rating on the Shopify app store
- Free trial availability
- Free app options
- Compatibility with other top apps
- Number of apps the app provider operates
- Pros and cons
- Built for Shopify badge
- Reviews and assessment by AcquireConvert
What are Shopify Omnichannel apps?
Shopify Omnichannel apps are tools that help online stores integrate and manage sales across multiple platforms, ensuring a seamless shopping experience for customers. These apps allow merchants to synchronize their products, orders, and inventory across various sales channels, such as Shopify, Amazon, eBay, and physical retail locations. This synchronization ensures that inventory levels stay accurate, preventing issues like overselling or stockouts.
One key feature of Shopify Omnichannel apps is the ability to consolidate sales data from different channels into a single dashboard. This gives merchants a clear overview of their entire business and helps them manage orders and inventory more efficiently. Additionally, the apps often include real-time syncing of customer data, enabling personalized marketing and a consistent shopping experience across all channels.
Omnichannel apps also support in-store features, such as buy online, pick up in-store (BOPIS) or return in-store options, providing more flexibility for customers. Many of these apps integrate with popular tools and marketplaces, making them suitable for businesses looking to expand their reach.
These apps are user-friendly and often come with customizable options for branding and customer communications, allowing businesses to offer a consistent experience no matter where the customer shops. For more options, exploring the Shopify App Store can help you find the right omnichannel app for your store’s needs.
What is the best way to send a Omnichannel notification to customers?
The best way to send an omnichannel notification to customers involves ensuring seamless communication across multiple platforms and using automation tools for consistency. Start by using apps like Omnisend or Klaviyo, which can integrate with various sales channels to automate notifications across email, SMS, push notifications, and even social media. This helps keep the message consistent, regardless of how the customer interacts with your brand.
Personalizing the notifications enhances the customer experience. Address each customer by their name and include specific details, such as the status of their order or available offers tailored to their shopping history. This level of personalization makes the message more relevant and engaging.
Using multiple channels for notifications is key. Customers might prefer to receive updates via email, but for more immediate updates, an SMS or push notification can be more effective. Make sure the notification is clear and concise, focusing on what’s most important, such as order status updates or exclusive offers.
Finally, timing is critical. Send immediate confirmations after a purchase or interaction and follow up with updates in real-time, ensuring the customer stays informed throughout their journey. By combining automation, personalization, and multi-channel communication, you can effectively manage omnichannel notifications to enhance customer engagement.
Do Omnichannel convert to sales?
Conclusion: Best Shopify Omnichannel Apps
It requires time and effort to compare and evaluate features of the various different Omnichannel Shopify apps to find the ideal option.
Shopify store owners must evaluate relevant information to make the optimal choice for their needs.
This guide does the challenging work for merchants by comparing and evaluating the top choices for different Omnichannel Shopify apps. The results of our analysis of the best Omnichannel Shopify apps are listed below:
