17TRACK Order Tracking simplifies the e-commerce order tracking process and it supports global tracking, allowing both international and domestic package tracking. The app offers a customized tracking page on the merchant’s website, enabling self-service order lookups for customers. This feature enhances customer experience by providing quick access to order status. It also sends email notifications to customers for updates on their order status, reducing customer service inquiries. Its buyer protection feature secures customer orders against loss, damage, or delay. 17TRACK also provides shipment insights, aiding merchants in optimizing shipping strategies.

Noted for its user-friendly interface, the app supports numerous global carriers and is available in multiple languages, including English, Chinese, French, and German. It offers customization options for branding and is compatible with web and mobile platforms. The app’s customer support team is recognized for quick and helpful responses.