AfterShip Order Tracking enhances the post-purchase customer experience by offering advanced order tracking and analytics. The app specializes in providing live shipment updates through branded tracking pages, tailored to match the store’s aesthetic and including personalized product recommendations. These pages not only keep customers informed about their order status but also present opportunities for additional sales.
A key feature of AfterShip is its ability to send timely email and SMS notifications, significantly reducing customer anxiety about their orders and cutting down on WISMO (Where is my order?) inquiries. The app also includes a comprehensive shipment analytics dashboard, which allows merchants to monitor carrier transit times, on-time rates, and identify any delivery exceptions. Another innovative component of AfterShip is its AI-powered estimated delivery date widget. By providing estimated delivery dates on product description and checkout pages, it helps to build buyer confidence and reduces uncertainty regarding delivery times. The app’s built-in analytics offer valuable insights into shipment status and on-time performance, aiding businesses in optimizing their shipping strategies.
AfterShip supports a wide range of couriers, over 800, making it a versatile choice for global shipping needs. It also offers multilingual support, ensuring a broader reach to customers worldwide. The app’s 24/7 live chat support is a testament to its commitment to customer service, ensuring any issues are addressed promptly and effectively.
- Free plan available
- 7 day free trial
- Customizable tracking pages that maintain brand consistency and offer product recommendations
- Timely email and SMS notifications to reduce customer anxiety about their orders
- A centralized shipment analytics dashboard for monitoring carrier performance and shipment status
- AI-powered estimated delivery dates provided on product description and checkout pages to build customer confidence
- Built-in analytics tools to gain insights into shipment status and on-time delivery performance
- Integration with over 800 couriers, catering to a wide range of global shipping needs
- Multilingual support to enhance usability for a global customer base
- 24/7 live chat support for prompt assistance with any issues or queries
- Integration with Shopify, ensuring an easy setup and user-friendly experience
- Dynamic tracking pages available in higher-tier plans for an interactive customer experience
- Limited functionalities in the basic paid plan, with more advanced features available only at higher price points
- Some technical problems with integration and functionality have been a challenge for users, affecting the app's usability