CODFIRM COD Verification Suite
CODFIRM COD Verification Suite significantly improves the management of Cash On Delivery (COD) orders. This app introduces OTP verification for each COD order, ensuring the validation of the customer’s shipping phone number and their intent to purchase. It also identifies orders with a high risk of Return to Origin (RTO), helping to mitigate potential losses. A notable feature is its ability to incentivize customers to convert their COD orders to prepaid, reducing the risks associated with COD transactions. Additionally, CODFIRM enhances customer communication by sending various notifications and alerts through WhatsApp, including messages to encourage COD to prepaid conversion. This suite of features makes CODFIRM a valuable tool for Shopify merchants looking to optimize their COD order processes.
- Free plan available
- After COD order placed, customer is sent to a page to reconfirm intent to purchase by entering a OTP
- OTPs sent to customer via SMS/WhatsApp
- When order is confirmed/cancelled, the customer is redirected to the order status page
- Helps reduce returns of COD orders
- Store owners can see the status of the COD confirmation on the Orders tab on Shopify dashboard
- When a customer cancels an order, a cancellation email is automatically sent to customer and items are restocked
- Also verifies COD customers’ contact numbers
- Orders with incorrect contact numbers are converted to prepaid
- Free version available (but confirm order charges apply)
- Designed for merchants shipping to India, Italy, UAE, and Spain
- No free trial
- Limited country coverage (currently only 4 countries)
- Only one method of order verification provided (OTPs)
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