Customer.guru Net Promoter NPS
Customer.guru is a little different from the other Shopify customer service apps above. For starters, there is a free version – up to 5 surveys a month.
But it is also different in its scope. Essentially, it is a survey tool, allowing customers to rate their satisfaction with your service.
While this is certainly useful for most stores, enabling you to embed reviews and ratings on your site and use the data to improve the overall customer experience, it is a rather limited customer service app that has a narrow (rather than an omnichannel) application.
- Free plan available
- Very easy to setup, and user friendly interface
- Install within 30 seconds and tracks customer loyalty and trust with smart Net Promoter System surveys
- Collect feedback and turn visitors into customers with authentic product reviews and testimonials automatically added to your store
- Spot trends to optimize email marketing and boost sales
- Get more responses on average thanks to smart follow-ups and A/B tested copy and design
- UI can be buggy at times
- Free plan only includes up to 5 surveys
- No free trial