Fairing: Post Purchase Surveys
Fairing: Post Purchase Surveys is a Shopify app designed to gather customer feedback after a purchase, providing valuable insights for store owners. It allows you to deploy a series of questions in the post-purchase experience, gathering data on customer preferences and how they found your store. This information can be used to optimize marketing strategies and improve customer experience.
A unique feature is the Question Stream, which lets you program a timeline of post-purchase survey questions and even use follow-up questions for deeper insights. You can export the responses and sync them with Google Sheets for further analysis. The app integrates with various platforms like Klaviyo, Google Analytics, and Shopify Flow, allowing you to automate processes and streamline data management.
Fairing’s post-purchase surveys help you understand customer choices, allowing you to tailor marketing strategies and improve customer experience. It can also be used to measure offline and online campaign effectiveness, providing valuable attribution insights. The app is easy to set up, with many users praising its high response rates and seamless integration with Shopify’s order status and thank you page checkout extensions.
For further customization, Fairing offers a variety of pre-built questions that you can launch with a single click. The app also supports different pricing plans depending on the number of orders you process, making it suitable for a range of business sizes. If you’re interested in further customization, Fairing has an API and supports exporting data to various platforms.
- 14 day free trial
- Lets you gather valuable customer feedback through customizable post-purchase surveys, allowing you to understand customer preferences and improve marketing strategies
- Has a Question Stream feature, enabling you to ask a series of questions over time, even allowing follow-up questions for deeper insights
- Integrates with popular platforms like Google Sheets, Klaviyo, and Google Analytics, streamlining data management and analysis
- Designed to be easy to set up, with many users praising its quick installation process and seamless integration with Shopify's order status and thank you page checkout extensions
- Provides high response rates, giving you valuable data for better customer insights and attribution tracking
- You can export survey responses, allowing for further analysis and data sharing with other platforms
- Supports different pricing plans, making it accessible for a range of business sizes, from small to large Shopify stores
- Offers 25+ pre-built questions, which can be launched with a single click, saving time and providing a variety of survey options
- Allows for personalized surveys by targeting questions to new or returning customers, product purchases, or geographical locations
- Customer support is responsive and helpful, with many users praising the team's assistance and timely responses
- No free plan
- There were occasional reports of issues with survey response syncing, indicating that data management could be improved in some cases
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