Gorgias ‑ Helpdesk & Live Chat
Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.
The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.
- 7 day free trial
- Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
- Allows you to embed live chat into your Shopify store
- Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
- Can import tickets from Zendesk and other customer support CRM apps
- Allows you to perform refunds and edits straight from the help desk live chat
- Automates customer support live chat and contact us page using stats, rules, and templates
- Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
- Reduces ticket first response times
- No free plan
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