HelpCenter | FAQ Chat Helpdesk
HelpCenter FAQ Chat Helpesk centralizes inquiries from various channels like email, chat, and Facebook Messenger, streamlining the management process. A user-friendly FAQ page preemptively addresses common customer queries, alleviating the support team’s workload and expediting response times. Enhancements to the store navigation include detailed product descriptions, shipping details, and other pertinent information within product tabs. Real-time accessibility is facilitated through Live Chat functionality and automated chatbots, ensuring round-the-clock availability for businesses.
- 15 day free trial
- Free plan available
- Real time 24/7 AI chatbot and live support
- Ticketing system allows merchants to deal with all customer enquires in one place
- Unlimited FAQ's (paid plan)
- Widget allows businesses to create a SEO-friendly FAQ page using templates
- Descriptions for product tabs can be assigned based on product type, collection, or vendor
- Contact form grants businesses control over elements and provides a selection of diverse templates to use
- Free plan provides very limited features
- Majority of negative reviews are based on this app migrating from a forever free plan to their current paid structure