Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to gather valuable feedback from customers after a purchase, offering insights into their experience. It has features that help you understand customer satisfaction, improve store performance, and increase loyalty.
One of the key features is the ability to create customized surveys. You can add questions to assess customer experience during checkout, product quality, or other aspects of your store. It also supports Net Promoter Score (NPS) measurement, allowing you to gauge how likely customers are to recommend your store to others.
Hulk NPS Post Purchase Survey offers an analytics dashboard that provides insights into customer feedback and identifies trends. The Conditional Logic feature allows you to create dynamic surveys, tailoring questions based on customer responses. This level of customization helps you optimize the survey process and improve customer satisfaction.
The app is easy to install, with a one-click setup and a user-friendly interface, even for those less tech-savvy. It integrates with other popular Shopify apps, enhancing its versatility. While the app has received positive feedback for its ease of use and customer support, some users have reported issues with the analytics tools and delays in customer support responses.
Overall, Hulk NPS Post Purchase Survey can be a valuable tool for Shopify store owners to gather customer feedback and improve their business.
- Free plan available
- 7 day free trial
- Allows you to create customized surveys with unique questions to understand customer satisfaction and improve store performance
- Includes a Net Promoter Score (NPS) measurement, enabling you to gauge customer loyalty and likelihood to recommend your store
- Conditional Logic feature lets you create dynamic surveys, which can tailor questions based on customer responses, enhancing the survey experience
- Analytics dashboard provides comprehensive insights into customer feedback, helping you identify trends and areas for improvement
- Installation is straightforward, with a one-click setup and a user-friendly interface, making it accessible for all Shopify users
- Integrates with other popular Shopify apps, providing versatility and compatibility with your existing tools
- Has received positive feedback for its excellent customer support, with users praising the responsive and helpful team
- Allows you to export responses as CSV files, making it easy to analyze and share data with other platforms
- Helps reduce cart abandonment by providing post-purchase feedback and insights into customer behavior
- Offers multi-language support, enabling you to reach a global audience and cater to customers from different regions
- Some users reported that the app's analytics tools could be more robust, suggesting that it would be useful to have graphical representations of survey data
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