Loloyal: Loyalty and Referral is a Shopify app developed by Channelwill, designed to enhance the shopping experience on Shopify stores by boosting customer loyalty and repeat purchases. Launched in October 2021, Loloyal offers a suite of features aimed at creating a comprehensive loyalty and rewards system that is both customizable and easy to integrate within the Shopify admin.

Key features of Loloyal include a customizable loyalty program that allows store owners to offer points, rewards, referral programs, VIP tiers, and limited-time offers such as flash sales. These features work cohesively to help build strong customer loyalty by motivating shoppers to earn points and redeem custom rewards like discounts, coupons, free shipping, giveaways, and store credits. This, in turn, drives conversion and increases customer lifetime value (LTV). Loloyal also supports data import from other loyalty apps, making it easier for merchants to transition to Loloyal without losing their existing loyalty data​​.

One of the standout aspects of Loloyal is its ability to boost repeat purchases and engagement through its points and rewards system. Customers can earn points for various interactions such as writing reviews or sharing on social media. The app also allows for the management of value customer memberships and builds community through diverse VIP tiers. Furthermore, Loloyal encourages the expansion of the customer base by rewarding customers who refer friends and promote the store on social media​​.

Loloyal’s design and usability features include customizable launchers, panels, and multilingual widgets that can be tailored to fit any brand’s aesthetic. The app offers 24/7 premium customer service, ensuring that any issues or needs are addressed promptly. Additionally, the app incentivizes users with a referral program that builds trust and community among customers​​.

The app is highly praised for its cost-effectiveness, robustness, and high customizability. Merchants value the control over points issued for activities, the flexible referral program, and the rewards for newsletter subscriptions and product reviews. The app’s support team is described as excellent, friendly, and responsive, assisting with complex tasks. Loloyal is seen as a valuable tool for attracting customers and enhancing brand image, thanks to its easy integration and user-friendly experience.