Parcel Panel Order Tracking
Parcel Panel Order Tracking, a Shopify app by Channelwill, enhances the post-purchase experience since its launch in January 2019. It’s renowned for real-time order tracking, enabling proactive management of delivery exceptions. The app automates shipping notifications, keeping customers updated on their order status. A key feature is its customizable, multilingual tracking page, aligning with the brand’s image and catering to a global audience. The app’s smart upsell system utilizes the tracking page for promoting products, aiding in sales growth.
It also offers robust analytics for shipping optimization and a unique feature for dropshippers to hide the Chinese origin of products. Known for its smooth Shopify integration, the app supports a range of languages including German, English, Spanish, French, and Chinese. Its comprehensive support system operates 24/7, ensuring assistance for any queries. This combination of features makes Parcel Panel a highly effective tool for improving shipping processes and customer service
- Free plan available
- 7 day free trial
- Access to 1100+ carriers, offering a wide logistical reach
- Estimated delivery date feature for managing customer expectations
- Custom shipment status options for tailored communication
- Smart marketing channels integration, enhancing customer engagement
- Advanced analytics for in-depth business insights
- CSV and PDF export capabilities for efficient data management
- Integrations with platforms like Klaviyo, Omnisend, Gorgias, Zendesk, and PayPal
- Developer API and Webhook support for technical customization
- Tailored plans for different business sizes, including a Professional plan supporting up to 2,000 orders per month and an Enterprise plan for up to 25,000 orders per month
- Custom integrations and dedicated tracking channels in premium plans
- Customer success manager and dedicated onboarding & priority support in the Enterprise plan
- Higher pricing for larger stores may not be feasible for all businesses
- Some technical issues with app functionality, such as glitches in Klaviyo integration
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