The Phone Number & Call Shopdigits app is a dynamic solution that revolutionizes customer support and engagement on Shopify stores, providing a suite of features designed to enhance the shopping experience for customers while streamlining operations for store owners. At its core, Shopdigits introduces a virtual call center to the Shopify ecosystem, offering a business phone number for low-cost communication with customers. This feature is particularly beneficial for maintaining privacy, as it allows store owners to keep their personal phone numbers separate from their business operations.
With native mobile applications for both iOS and Android, the app ensures that store owners and their employees can respond to customer inquiries promptly, whether they are in the office or on the move. This level of flexibility and accessibility is crucial for businesses aiming to provide real-time support. Furthermore, the app includes an easy-to-navigate dashboard within Shopify, enabling employees to manage customer calls efficiently. This dashboard offers insights into missed calls, returning customers, and new customer inquiries, which is invaluable following marketing campaigns or during high-traffic periods.
A standout feature of Shopdigits is its ability to integrate customer order information during calls. This integration allows store owners or employees to access a customer’s order history when they call, enabling personalized support and efficient issue resolution. The app also facilitates the quick setup of local or toll-free phone numbers, allowing businesses to establish a professional image and encourage customer calls without imposing additional costs on the caller.
- 7 day free trial
- Allows for unlimited calls within the US and Canada to connect with a broad customer base without call limitations
- Users can benefit from unlimited voicemail to manage call flow efficiently and ensure every customer inquiry is addressed
- Offers instant installation on any Shopify theme without the need for coding, simplifying the setup process for store owners
- Store owners can customize the 'call us' button to fit their shop's branding and aesthetic, enhancing the customer experience
- Features a centralized helpdesk for managing all eCommerce customer support in one place, streamlining support processes
- Includes email templates and an auto-responder to automate parts of the customer service workflow and speed up response times
- For specific regions, automated order confirmation calls can enhance the post-purchase experience by reassuring customers about their orders
- Integrates well with Shopify admin, ensuring a smooth workflow that doesn't impact the online store's performance
- No free plan
- Only one employee on the starting paid plan