Redo
Redo is a Shopify app built to simplify returns, exchanges, and customer support for online stores. It integrates various post-purchase services, allowing merchants to manage everything from refunds to order tracking in one platform. With its automation capabilities, Redo helps speed up return processing, reducing manual efforts for businesses. Additionally, it supports exchanges, in-store returns, and even offers branded tracking emails. This functionality encourages upselling and increases customer engagement.
One key feature is its self-service chat system, which lets customers handle their own returns, saving time for support teams. The app also provides analytics, making it easier for merchants to track return trends and improve their policies. Moreover, Redo offers a unified inbox for customer service, powered by AI responses to streamline communication. The integration is seamless, syncing easily with Shopify and third-party platforms like Klaviyo and Gorgias.
- Free plan is available
- Flexible return engine automates returns with customizable policies
- Incentivized exchanges encourage store credit instead of refunds
- AI-powered support provides automated responses across channels
- Branded return portal enhances customer experience
- Self-service options allow customers to handle returns or exchanges
- Two-way Shopify sync updates inventory and order data in real-time
- Upsell opportunities available on order tracking pages
- Return analytics offer insights into trends and customer behavior
- No free trial is available
- Some users reported that the app introduced significant costs, leading to financial losses
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