Revie: Reviews via WhatsApp is designed to enhance the process of collecting and managing customer reviews. The app allows Shopify store owners to collect ratings, reviews, and photo testimonials directly from customers through WhatsApp. This method of using a popular messaging platform significantly improves customer engagement and response rates compared to more traditional review methods.
Revie employs artificial intelligence to analyze customer reviews, focusing on sentiment and keywords. This AI-driven analysis provides valuable insights, helping store owners understand customer perspectives and improve their offerings. The app enables the display of reviews on various store pages such as home, collection, and product pages, thereby increasing brand credibility. Store owners also have tools to moderate and publish reviews, ensuring that the displayed content aligns with their brand standards.
A unique feature of Revie is the ability to collect audio reviews, allowing customers to leave voice feedback. This adds a personal touch and diversifies the types of reviews that can be collected. The app supports multiple languages, including Spanish, English, and Portuguese, catering to a diverse user base. Its user interface is designed to be intuitive, making it easy for both store owners and customers to use.
The app offers a free plan with basic features and a limited number of review requests. Its paid plans, ranging from $9 to $59 per month, offer additional features like increased review request limits and advanced AI analysis. Revie integrates smoothly with Shopify, ensuring a seamless user experience. This integration is compatible with the latest Shopify themes, making it a versatile choice for various e-commerce stores.
- Free plan available
- Multilingual support in Spanish, English, and Portuguese
- Review display on home, collection, and product pages
- AI review analysis using sentiment and keywords
- Photo testimonials allowing customers to include images in reviews
- Enhanced engagement by using WhatsApp for increased response rates
- Brand trustworthiness through display of authentic customer feedback
- Moderation tools to manage reviews
- Import functionality for order-based review solicitation
- Audio reviews feature for collecting voice feedback
- Automatic publishing of reviews
- Discounts for reviews to incentivize feedback
- Customizable messaging for personalized review requests
- No free trial of paid plans
- A couple of cases of slow to respond customer service (very infrequent)