Trackr: Track Order Lookup

Trackr: Track Order Lookup is a comprehensive shipment tracking and returns management app designed for Shopify, offering a range of functionalities aimed at enhancing the post-purchase customer experience and streamlining operations for merchants. The app allows for the creation of a branded order tracking page and order lookup on the merchant’s site, which can be customized to match the store’s theme. This feature not only aids in keeping customers informed about their order status and location but also in reinforcing the store’s brand identity. Trackr supports real-time tracking updates from over 900 carriers, providing a broad coverage that is beneficial for stores with a wide shipping network.

A notable feature of Trackr is its ability to automate returns and exchanges, thereby simplifying the process for both merchants and customers. This automation can lead to increased customer satisfaction and loyalty. Additionally, the app enables merchants to boost sales by incorporating upsells directly on the tracking page and by sending shipment notifications. For email marketing, Trackr integrates with tools like Klaviyo and Omnisend, allowing for the triggering of targeted campaigns based on order status. The app also offers options to hide carrier names and locations, which is particularly useful for dropshipping businesses.

In terms of analytics, Trackr provides valuable insights through shipping analytics and reports, aiding merchants in optimizing their shipping strategies. The translation feature caters to international customers, enhancing the user experience for a global audience.