Trackr Order Tracking, Returns is a comprehensive shipment tracking and returns management app designed for Shopify, offering a range of functionalities aimed at enhancing the post-purchase customer experience and streamlining operations for merchants. The app allows for the creation of a branded order tracking page and order lookup on the merchant’s site, which can be customized to match the store’s theme. This feature not only aids in keeping customers informed about their order status and location but also in reinforcing the store’s brand identity. Trackr supports real-time tracking updates from over 900 carriers, providing a broad coverage that is beneficial for stores with a wide shipping network.
A notable feature of Trackr is its ability to automate returns and exchanges, thereby simplifying the process for both merchants and customers. This automation can lead to increased customer satisfaction and loyalty. Additionally, the app enables merchants to boost sales by incorporating upsells directly on the tracking page and by sending shipment notifications. For email marketing, Trackr integrates with tools like Klaviyo and Omnisend, allowing for the triggering of targeted campaigns based on order status. The app also offers options to hide carrier names and locations, which is particularly useful for dropshipping businesses.
In terms of analytics, Trackr provides valuable insights through shipping analytics and reports, aiding merchants in optimizing their shipping strategies. The translation feature caters to international customers, enhancing the user experience for a global audience.
- 14 day free trial
- Some free order tracking available depending on pricing plan
- It allows for the creation of a branded order tracking page that includes automatic product recommendations
- The app streamlines the returns and exchanges process through a branded returns and exchanges center
- Automatic email notifications for order tracking are sent, and the app integrates with Klaviyo and Omnisend for email marketing purposes
- The app is dropshipping-friendly, providing the option to hide specific carriers' names and locations, which is especially useful for businesses dealing with Chinese carriers
- It features estimated delivery time calculations, offers translation services for international customers, and provides built-in shipping analytics and reports
- No free plan
- only 400 orders tracked per month on the basic plan