Launched in February 2021, the WD-Live Chat, Helpdesk, Chatbot app is a unified customer service solution for Shopify stores that aims to enhance both the shopper’s experience and the store owner’s efficiency. By integrating order tracking, FAQ pages, help centers, email support, live chat, chatbot functionalities, social media, and a ticketing system into one platform, this app eliminates the need for multiple separate tools, thereby streamlining Shopify store operations. Its ability to connect with various tools and platforms, such as Messenger, Microsoft 365, Parcel Panel, and Klaviyo, among others, ensures a smooth operational workflow, enriching the store’s capability to manage customer inquiries efficiently across different channels.
One of the app’s standout features is its branded self-service widget, which integrates order tracking, FAQs, and a contact form. This widget aids in reducing customer uncertainties and enhances the overall shopping experience by providing immediate, accessible information and support options. Furthermore, the app’s support for multi-store integration allows business owners to manage several Shopify stores through a single platform, a boon for those with multiple digital outlets.
Customization is another key aspect of the WD-Live Chat, Helpdesk, Chatbot app, offering store owners the ability to align the customer service tools with their store’s branding and design through customizable fonts, FAQs, and styles. This level of personalization ensures a consistent brand experience for customers across all service touchpoints.
The app’s scalable pricing plans, ranging from a basic free plan to advanced paid options, cater to businesses of all sizes and needs, making it an accessible choice for new entrants and established enterprises alike. The diverse pricing strategy ensures that businesses can scale their customer service capabilities in tandem with their growth.
Feedback from merchants highlights the app’s effectiveness in boosting sales and enhancing customer interaction through its user-friendly interface and reliable performance. The customer support team is highly praised for their responsiveness and service quality, further emphasizing the app’s role in streamlining business processes and improving operational efficiency. Its affordability and comprehensive functionality make it a recommended solution for Shopify store owners looking to upgrade their customer service and operational workflow.
- Free plan available
- 7 day free trial
- Consolidates messages from various social media into one platform for streamlined customer service management
- Features a self-service widget that integrates order tracking and FAQs, enabling customers to find answers and track orders independently
- Mobile app support is available for both Android and iOS, allowing store owners to manage customer inquiries from anywhere
- The help center page is fully customizable, allowing for an unlimited number of FAQs to cater to diverse customer queries
- Offers support for multiple languages, making the app suitable for a global audience
- Enhanced order tracking capabilities are provided through integration with Parcelpanel and TrackingMore
- A clean and user-friendly interface simplifies the management of customer inquiries for support teams
- Supports custom JS multi-platform integration, offering flexibility for advanced customization and integration needs
- Some reports of technical issues within the app
- Customer service response time needs to improve in some cases