Webkul Helpdesk Support‑UVdesk
Webkul Helpdesk Support-UVdesk app on the Shopify App Store offers a robust solution for managing customer support across various channels. This app centralizes inquiries from platforms like social media, email, and web forms, streamlining the support process for merchants. By integrating deeply with Shopify, it allows real-time order validation and management of multiple Shopify stores under one UVdesk account. This feature improves efficiency and enhances customer satisfaction.
The app includes a unified ticketing system that enables merchants to organize, assign, and track customer inquiries with ease. Additionally, UVdesk provides customizable templates and automated workflows, which help reduce response times. The app also features a customer-facing ticket panel, where customers can create tickets, track their status, and communicate directly with support agents.
Moreover, UVdesk offers a seamless integration experience with more than 50 apps, making it versatile for different business needs. The app’s intuitive interface ensures that both merchants and customers can navigate the platform without difficulty. The app is known for its responsive customer support, which users frequently praise for resolving issues promptly and efficiently.
- 30 day free trial is available
- Multi-Channel Integration brings together customer interactions from various channels into one manageable platform
- Direct Shopify Integration facilitates real-time access to order details and enables the management of multiple stores
- Automated Workflows enhance efficiency through predefined responses and streamlined ticket management
- Customizable Web Forms allow customers to submit inquiries directly from the Shopify storefront
- Advanced Reporting tools offer insights into customer service metrics and agent performance
- Social Media Connectivity enables the creation of support tickets from social media comments and messages
- Real-Time Order Validation checks and verifies order details within the support dashboard
- Multi-Store Management supports handling customer service for multiple Shopify stores simultaneously
- Template Customization offers personalized responses to enhance customer interaction
- Performance Tracking monitors and measures the effectiveness of support teams and workflows
- No free plan is available
- The feature-rich environment can overwhelm new users, requiring time to learn and utilize effectively
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