WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.
It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.
The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.
- Easy to manage all support channels from one unified inbox on your dashboard with paid plans
- Manages WhatsApp, Instagram DMs, Facebook Messenger, and email support
- Provides official WhatsApp business API for support and marketing
- Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
- Can view Shopify order data for customers alongside tickets
- Fast reply templates for quick answers to questions
- Create your own rich templates
- Automatically assign, tag and reply to tickets
- Easy for support team to collaborate on tickets
- Self-service widget to help reduce order-tracking ticket numbers
- Detailed reporting to analyze support performance
- No free version (14 day free trial only)
- Higher monthly fees than competitors