Top 4 Best Shopify Facebook Chat Apps [November, 2024]
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Top 4 Best Shopify Facebook Chat Apps [November, 2024]

By Giles Thomas | Last updated July 22, 2024

This guide helps ecommerce store owners to compare and find the best Facebook Chat apps for Shopify. Facebook Chat apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Facebook Chat, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares four companies for merchants to review and find the optimal Facebook Chat app for their needs. To help them make an informed decision, a quick comparison table of the best Facebook Chat Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

best-shopify-facebook-chat-apps

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Quick comparison of the best Shopify Facebook Chat apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Vitals: Reviews, Bundles (40+) Vitals $29.99/month 5.0/5 ⭐️ yes image Get app
2 Facebook Chat Box ‑ Chatbot Autoketing 4.4/5 ⭐️ no image Get app
3 Facebook Live Chat SeedGrow 2.0/5 ⭐️ no image Get app
4 Social Wall Feeds by Webkul Webkul Software Pvt Ltd $5/month 0.0/5 ⭐️ yes image Get app

Top Shopify Facebook Chat apps reviewed

Table of contents:
  1. Vitals: Reviews, Bundles (40+)
  2. Facebook Chat Box ‑ Chatbot
  3. Facebook Live Chat
  4. Social Wall Feeds by Webkul

Vitals: Reviews, Bundles (40+)

image

Vitals: Reviews, Bundles (40+) to enhance various aspects of an online store. This all-in-one app combines over 40 different functionalities, streamlining store management and improving user experience. It offers features like product reviews, product bundles, a currency converter, and sticky add-to-cart buttons. Customers can upload photos with their reviews, adding credibility and visual appeal. Store owners can easily create product bundles to encourage upselling and increase average order value.

Unique functionalities of Vitals include its fast loading speed and mobile-friendly design. These ensure a seamless shopping experience across all platforms. The app consolidates multiple features, reducing the need for separate integrations and simplifying store management. It also offers pre-order management, allowing sales even when inventory is low. Moreover, visitor replays help store owners understand customer behavior and optimize the user experience.

Users benefit from cost efficiency, ease of use, and increased sales. The app combines over 40 functionalities into one subscription, saving money compared to multiple individual apps. Its user-friendly interface allows even non-technical users to maximize its features. Features like product bundles and reviews help boost sales by encouraging customer engagement and repeat purchases. Providing a seamless shopping experience helps keep customers satisfied and loyal.

Vitals offers 24/7 customer support, ensuring minimal disruption to your business. Regular updates and new feature additions keep the app up-to-date with the latest e-commerce trends and technologies. This ensures your store remains competitive and efficient. The responsive support team and comprehensive documentation provide assistance and resources for users to get the most out of the app.

Integration capabilities include seamless integration with Shopify, requiring no advanced technical skills for setup. The app is compatible with various third-party apps and services, allowing extensive customization and flexibility. The intuitive dashboard provides an overview of all functionalities, making it easy to manage and monitor different aspects of your store. Customizable widgets and elements fit your store’s aesthetic and functional requirements.

Vitals offers bundled savings and performance optimization. The all-in-one approach simplifies store management and provides significant cost savings. Using multiple apps can slow down a store, but Vitals ensures optimal performance by integrating all features within a single app. This combination of features and efficiency makes Vitals a standout choice in the Shopify app market.

  • 7-day free trial available
  • Combines over 40 tools into one app for streamlined performance
  • Extensive integration with platforms like Facebook Pixel, Instagram, and Klaviyo
  • Product reviews enhance store credibility by showcasing customer feedback
  • Unlimited upsells and cross-sells increase order values
  • Creation of product bundles and discounts
  • Visitor session replays improve user interactions
  • Email campaigns and pop-ups boost customer engagement
  • Notifications for restocked items keep customers informed
  • Multi-language support caters to international markets
  • Integrated analytics dashboard for monitoring sales strategies
  • No free plan is available
  • Some features have limited functionality which may not meet all user needs
Demo Store Get App

Facebook Chat Box ‑ Chatbot

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Facebook Chat Box ‑ Chatbot is a Shopify app designed to enhance customer engagement through real-time communication via Facebook Messenger. This app provides several features that help businesses interact with customers effectively and automate various customer service tasks.

One of the main features of Facebook Chat Box ‑ Chatbot is its live chat functionality. Customers can send messages directly to the store’s Facebook page, enabling immediate interaction. This real-time communication helps in resolving customer queries promptly and improves overall customer satisfaction.

The app also supports automated messaging, which is particularly useful for sending messages to customers who have left items in their shopping carts. This feature can help recover abandoned carts and boost sales. Additionally, automated marketing campaigns through Messenger offer an effective channel for engaging customers with promotions and updates.

Customization options are another significant aspect of this app. Store owners can personalize the chat widget to match their brand’s aesthetics, ensuring a cohesive look and feel. The user interface is designed to be intuitive, simplifying navigation and usage for both store owners and customers.

Integration capabilities are robust, allowing seamless integration with Facebook and the Shopify platform. This ensures that all customer interactions are synchronized across channels, providing a unified experience.

Customer support quality is highly rated, with users frequently praising the easy setup process and the app’s ability to integrate smoothly into their existing systems. This makes it a user-friendly option for store owners looking to improve their customer service and engagement.

Overall, Facebook Chat Box ‑ Chatbot is a valuable tool for Shopify store owners aiming to enhance customer interaction, automate service tasks, and drive sales through effective use of Facebook Messenger. For more details, you can explore the app on the Shopify App Store​.

  • Free plan is available
  • Live chat enables customers to send messages directly to your Facebook page via Messenger for instant communication
  • Subscribe popup displays with a discount code to motivate customer sign-ups and increase engagement
  • Sends automated messages to customers who have abandoned their carts to encourage them to complete their purchases
  • Allows the creation and management of automated marketing campaigns through Messenger to effectively engage customers
  • Provides detailed order confirmation messages to customers, enhancing their post-purchase experience
  • Integrates seamlessly with Facebook Messenger, offering a familiar interface for users
  • Stores conversation history which can be used for future marketing campaigns and customer service improvements
  • Supports real-time notifications to customers about forgotten orders in their cart, promoting faster checkouts
  • No free trial of paid plan is available
  • Technical difficulties such as the chat widget not displaying correctly have been reported by some users
Demo Store Get App

Facebook Live Chat

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Facebook Live Chat is a Shopify app designed to enhance customer engagement through real-time communication. This app integrates seamlessly with Facebook Messenger, allowing for immediate interaction with customers. Here are its key features, user benefits, and special services:

Real-time live chat enables instant communication with customers via Facebook Messenger. This feature helps in addressing customer queries promptly, boosting satisfaction and trust. The app allows for extensive customization, letting store owners tailor the chat widget to match their brand’s look and feel. This includes changing the chat icon, colors, and welcome messages.

Automated responses are another significant feature. Store owners can set up automated replies to common queries, reducing the workload on customer support teams. These responses can include greetings, FAQs, and product recommendations, ensuring customers receive quick answers.

Integration capabilities with Shopify ensure that all customer interactions are synchronized. This integration provides a unified experience across different platforms, making it easier to manage communications. The user interface is intuitive, designed for ease of use, allowing store owners to set up and manage the chat function without technical expertise.

Customer support is highly rated, with users frequently praising the responsive and helpful support team. This ensures that any issues or questions are addressed promptly, enhancing the overall user experience. Additionally, the app supports mobile devices, allowing store owners to interact with customers on the go, further increasing accessibility and convenience.

Overall, Facebook Live Chat is a valuable tool for Shopify store owners looking to improve customer interaction, automate service tasks, and boost sales through effective use of Facebook Messenger. This app offers real-time communication, extensive customization options, automated responses, and strong integration capabilities, making it a top choice for enhancing customer engagement and driving conversions. For more detailed information, exploring the app on the Shopify App Store is recommended.

  • Free plan is available
  • Allows seamless integration with Facebook Messenger to enable real-time conversations directly on Shopify stores
  • Ensures functionality across both desktop and mobile devices, providing a consistent user experience
  • Offers customization options for the chat interface to align with brand aesthetics
  • Automates responses to manage multiple conversations efficiently, enhancing customer engagement
  • Supports integration with multiple chat platforms, including WhatsApp and Instagram, expanding customer reach
  • Facilitates instant communication with customers, potentially increasing sales and improving service response times
  • Customizable chat icons and interface designs are available to match the store's branding
  • Provides tools for behavior tracking and analysis to optimize customer interactions
  • Includes options for setting automated greetings and quick replies to enhance customer interactions
  • Designed for easy installation and use within the Shopify admin, simplifying the setup process
  • No free trial of paid plan is available
  • Some users find the customization options for chat buttons and interfaces insufficient
Demo Store Get App

Social Wall Feeds by Webkul

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Social Wall Feeds by Webkul is a Shopify app that enhances the social presence of your store by displaying real-time Facebook posts on your storefront. This integration keeps your content fresh and engaging for visitors.

The app allows users to automatically grab posts from their Facebook page and showcase them on any page of their Shopify store. You can customize the appearance of the Facebook feed to match your store’s design, adjusting elements like height, width, and placement. This ensures seamless integration with your store’s layout and provides a cohesive look.

Integration with Facebook is straightforward. By entering your Facebook account ID or name along with an access token, the setup process is quick and easy. The feed updates automatically, ensuring that your storefront always reflects the latest content from your Facebook page without manual intervention.

Displaying social media content directly on your store can build trust with visitors. Active and engaging social media posts enhance customer trust and encourage more interaction with your brand. Regular updates keep customers interested and engaged with your store, improving overall customer experience.

The app is designed to work within the Shopify admin interface and is compatible with the latest Shopify themes. This ensures a smooth user experience and easy management of the social feed.

Webkul, the developer of the app, offers reliable customer support through email and phone, and provides a comprehensive FAQ section for additional assistance. This support ensures any issues or questions are addressed promptly, enhancing the overall user experience.

Overall, Social Wall Feeds by Webkul is a valuable tool for Shopify store owners looking to engage customers through real-time Facebook updates, build social proof, and enhance their online presence. For more details, you can explore the app on the Shopify App Store.

  • 7 day free trial is available
  • The app displays your Facebook feed in real-time, showcasing posts on your Shopify store to keep content fresh and engaging
  • You can customize the display by adjusting height, width, and placement to match your store's design seamlessly
  • Integrating the app is easy with a quick setup using your Facebook account ID or name and access token
  • The feed updates automatically with new posts from your Facebook page, eliminating the need for manual updates
  • Displaying active social media content builds credibility and encourages more interaction with your brand
  • The app works with the latest Shopify themes, ensuring compatibility and smooth integration with your store’s layout
  • It helps increase customer engagement by displaying real-time updates directly on your store
  • By showcasing your social media activity, the app can enhance trust and credibility among your visitors
  • The app allows you to place the Facebook wall feed anywhere on your store page, providing flexibility in design
  • It supports multiple display options, giving you the ability to choose how your feed appears on your site
  • No free plan is available
  • Some users experienced difficulties during the initial setup process, finding it not as straightforward as expected
Demo Store Get App

How to Find The Best Facebook Chat Shopify App?

 

These four Facebook Chat apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Facebook Chat apps?

Shopify Facebook Chat apps are tools that enable online stores to integrate Facebook Messenger into their websites, facilitating real-time communication with customers. These apps allow store owners to provide instant customer support and engage with visitors directly through Facebook Messenger.

One of the main features of Shopify Facebook Chat apps is the ability to install a chat widget on the store’s website. This widget enables customers to send messages directly to the store’s Facebook page, allowing for immediate interaction and support. This feature helps enhance customer service by providing quick responses to inquiries and issues.

Another key feature is automated messaging. These apps often include options for setting up automated responses to common questions, such as order status or shipping information. Automated messages ensure that customers receive timely information even when store staff are not available to respond immediately.

Customization options are also important. Store owners can typically customize the chat widget to match their store’s branding, including colors, greetings, and icons. This ensures a seamless integration with the store’s design and enhances the overall customer experience.

Integration capabilities with other tools and platforms, such as CRM systems and email marketing tools, are another significant benefit. These integrations help store owners manage customer interactions more effectively and provide a unified experience across different channels.

Analytics and performance tracking are often included in these apps. Store owners can track the number of chats, response times, and customer satisfaction metrics. This data helps in optimizing customer support strategies and improving overall service quality.

Overall, Shopify Facebook Chat apps are valuable tools for enhancing customer engagement, providing efficient support, and driving sales through direct communication. They integrate seamlessly with Shopify stores and offer user-friendly interfaces, making them accessible to store owners without extensive technical knowledge. For more detailed information and options, exploring various apps available on the Shopify App Store is recommended.

 

What is the best way to send a Facebook Chat notification to customers?

The best way to send a Facebook Chat notification to customers involves several strategic steps to ensure effective communication and high engagement.

Firstly, use a Facebook Chat app integrated with your Shopify store, such as Facebook Chat Box or Tidio. These apps allow you to automate and personalize notifications, making sure they reach customers promptly and efficiently.

Personalize your messages. Address customers by their names and refer to their specific interactions or purchases. Personalized messages are more likely to capture attention and build a stronger connection with the customer.

Timing is crucial. Send notifications when customers are most likely to engage. For example, if you are informing them about an abandoned cart, send the notification shortly after they leave the site. For updates on order status or promotions, ensure the timing aligns with customer activity patterns.

Include a clear call to action (CTA). Whether you want customers to complete a purchase, check out a new product, or take advantage of a special offer, make sure your message includes a direct and compelling CTA. This increases the chances of customers taking the desired action.

Use engaging visuals. Incorporate images or GIFs that align with your brand and make the notification more visually appealing. Engaging visuals can help grab attention and make your message more memorable.

Leverage automation tools provided by the chat apps. Automated workflows can send notifications based on customer behavior, such as browsing history or previous purchases. This ensures timely and relevant messages without manual effort.

Monitor and analyze the performance of your notifications. Use the analytics tools provided by the chat app to track open rates, response rates, and customer engagement. This data helps you refine your strategies and improve future notifications.

Ensure your notifications are mobile-friendly. Since many users access Facebook Messenger on their mobile devices, make sure your messages are easily readable and actionable on smaller screens.

By combining personalized messaging, strategic timing, clear CTAs, engaging visuals, automation, and performance analysis, you can effectively send Facebook Chat notifications that enhance customer engagement and drive conversions.

 

Do Facebook Chat convert to sales?

 

Yes, Facebook Chat can effectively convert to sales. Integrating Facebook Messenger into an online store allows businesses to engage directly with customers, providing real-time assistance and personalized service, which can significantly boost conversion rates.

Real-time communication through Facebook Chat helps address customer queries instantly, reducing the friction that might prevent a sale. Quick responses to questions about product details, availability, or shipping can lead to faster decision-making by customers. According to a study by Facebook, 65% of people said they are more likely to shop with a business they can contact via chat .

Personalized engagement is another critical factor. Using chatbots and live agents to provide tailored recommendations based on customer preferences and browsing behavior can increase the likelihood of a purchase. Personalization helps build trust and makes the shopping experience more relevant to the customer, which can drive higher sales.

Moreover, Facebook Chat allows for follow-up messages and remarketing opportunities. Businesses can send reminders about abandoned carts, offer special promotions, or notify customers about new arrivals, encouraging them to complete their purchases. This targeted follow-up can significantly enhance conversion rates. According to research by Business Insider, chatbots can increase conversion rates by up to 25% .

Additionally, integrating payment options directly within the chat interface can streamline the purchasing process. Facebook Messenger supports payments, allowing customers to complete transactions without leaving the chat, reducing the steps to checkout and minimizing cart abandonment.

Overall, Facebook Chat enhances customer engagement, provides personalized service, enables efficient follow-ups, and streamlines the purchasing process, all of which contribute to higher conversion rates and increased sales.

 

Conclusion: Best Shopify Facebook Chat Apps

 

It requires time and effort to compare and evaluate features of the various different Facebook Chat Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Facebook Chat Shopify apps. The results of our analysis of the best Facebook Chat Shopify apps are listed below:

  1. Vitals: Reviews, Bundles (40+)
  2. Facebook Chat Box ‑ Chatbot
  3. Facebook Live Chat
  4. Social Wall Feeds by Webkul
Giles Thomas is the author of AcquireConvert.com. He is an experienced ecommerce expert. He is the CEO of Whole Design Studios an official Shopify expert and partner agency since 2014. He is also the Executive Director of FOE.Global, where he runs a merger and acquisitions fund for web 2 digital assets. He was previously the head marketing mentor at the Google Launchpad accelerator where he helped incubate many ecommerce brands. He is also a member of the Shopify commerce coach progam. You can find him on Linkedin and the agency Whole Design Studios on Linkedin as well. You can also follow Giles on his AcquireConvert profiles on Youtube, Twitter and Facebook.