Top 4 Best Shopify Feedback Apps [November, 2024]
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Top 4 Best Shopify Feedback Apps [November, 2024]

By Giles Thomas | Last updated July 24, 2024

This guide helps ecommerce store owners to compare and find the best Feedback apps for Shopify. Feedback apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Feedback, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares four companies for merchants to review and find the optimal Feedback app for their needs. To help them make an informed decision, a quick comparison table of the best Feedback Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

best-shopify-feedback-apps

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Quick comparison of the best Shopify Feedback apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Hulk NPS Post Purchase Survey HulkApps.com $20/month 4.7/5 ⭐️ yes image Get app
2 Feedback Button Webyze $4.50/month 1.3/5 ⭐️ yes image Get app
3 Virthium Feedback Rebates virthium 4.7/5 ⭐️ yes image Get app
4 Callexa NPS Feedback Copexa GmbH 5.0/5 ⭐️ no image Get app

Top Shopify Feedback apps reviewed

Table of contents:
  1. Hulk NPS Post Purchase Survey
  2. Feedback Button
  3. Virthium Feedback Rebates
  4. Callexa NPS Feedback

Hulk NPS Post Purchase Survey

image

Hulk NPS Post Purchase Survey is a Shopify app designed to gather valuable feedback from customers after a purchase, offering insights into their experience. It has features that help you understand customer satisfaction, improve store performance, and increase loyalty.

One of the key features is the ability to create customized surveys. You can add questions to assess customer experience during checkout, product quality, or other aspects of your store. It also supports Net Promoter Score (NPS) measurement, allowing you to gauge how likely customers are to recommend your store to others​.

Hulk NPS Post Purchase Survey offers an analytics dashboard that provides insights into customer feedback and identifies trends. The Conditional Logic feature allows you to create dynamic surveys, tailoring questions based on customer responses. This level of customization helps you optimize the survey process and improve customer satisfaction​.

The app is easy to install, with a one-click setup and a user-friendly interface, even for those less tech-savvy. It integrates with other popular Shopify apps, enhancing its versatility. While the app has received positive feedback for its ease of use and customer support, some users have reported issues with the analytics tools and delays in customer support responses.

Overall, Hulk NPS Post Purchase Survey can be a valuable tool for Shopify store owners to gather customer feedback and improve their business​.

  • Free plan available
  • 7 day free trial
  • Allows you to create customized surveys with unique questions to understand customer satisfaction and improve store performance
  • Includes a Net Promoter Score (NPS) measurement, enabling you to gauge customer loyalty and likelihood to recommend your store
  • Conditional Logic feature lets you create dynamic surveys, which can tailor questions based on customer responses, enhancing the survey experience
  • Analytics dashboard provides comprehensive insights into customer feedback, helping you identify trends and areas for improvement​
  • Installation is straightforward, with a one-click setup and a user-friendly interface, making it accessible for all Shopify users​
  • Integrates with other popular Shopify apps, providing versatility and compatibility with your existing tools
  • Has received positive feedback for its excellent customer support, with users praising the responsive and helpful team​
  • Allows you to export responses as CSV files, making it easy to analyze and share data with other platforms​
  • Helps reduce cart abandonment by providing post-purchase feedback and insights into customer behavior
  • Offers multi-language support, enabling you to reach a global audience and cater to customers from different regions​
  • Some users reported that the app's analytics tools could be more robust, suggesting that it would be useful to have graphical representations of survey data
Demo Store Get App

Feedback Button

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Feedback Button app on the Shopify App Store allows you to easily add a floating feedback button to your store, making it simple for customers to leave feedback and suggestions. This feature is especially useful for understanding why customers might not convert. The app is easy to install and requires no coding skills, ensuring that even those without technical expertise can set it up quickly.

The app offers customization options, allowing you to adjust the button’s position, size, and colors to match your store’s branding. It supports multiple feedback types, including bug reports, suggestions, questions, and compliments, giving you valuable insights into customer opinions and issues. The ability to gather emails through the feedback form enhances communication with customers and can help improve customer satisfaction.

Feedback Button integrates seamlessly with Shopify themes and can be managed directly from the Shopify admin interface. The app also includes a feature to track customer satisfaction levels through visual charts, providing a clear view of how customers feel about their shopping experience. This data can be used to make informed decisions to improve your store.

Customer support for Feedback Button is responsive and helpful, with a dedicated support team available to assist with any issues or customization needs. The app is affordably priced at $4.50 per month, making it an economical choice for enhancing customer feedback collection and improving the overall shopping experience​.

  • 4 day free trial is available
  • Quick installation allows for rapid deployment on any Shopify store
  • Customer insights help understand shopper behaviors and needs
  • Enhances sales conversions by addressing customer feedback directly
  • Customizable button to match store aesthetics
  • Multilingual support to cater to customers worldwide
  • Real-time feedback collection for immediate customer insights
  • Increases user engagement through easy interaction
  • Provides actionable insights to inform business decisions
  • No free plan is available
  • Limited customization options for the feedback form and button
Demo Store Get App

Virthium Feedback Rebates

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Virthium Feedback Rebates app on the Shopify App Store helps merchants collect customer reviews by offering rebates for feedback. This method encourages more reviews, which can increase sales and build trust with potential buyers. The app automates the process, making it easy for both merchants and customers.

Customers receive a partial refund when they leave a review. This incentive drives more genuine feedback. The system ensures unbiased reviews since rebates are given for any review, not just positive ones. This method is more cost-effective than traditional discounts. Merchants only pay a 25% transaction fee on the rebate amount if a review is left. This ensures that even without a high redemption rate, costs remain low.

The app integrates seamlessly with Shopify, requiring no extensive setup. Merchants can customize the rebate offers and track the reviews easily. Virthium, the network behind the app, maintains a high level of privacy. They do not show ads or sell user data, focusing entirely on facilitating honest feedback. Customer support is highly responsive, providing quick assistance with any issues or setup needs.

Feedback Rebates also enhances customer engagement. By encouraging customers to share their opinions, merchants gain insights into customer needs and preferences. This can lead to improved products and services, increasing overall satisfaction.

In summary, Feedback Rebates is a strategic tool for boosting sales, collecting unbiased reviews, and enhancing customer trust and engagement. This practical solution helps maintain a high-quality reputation and improves customer satisfaction.

  • Free plan is available
  • 30 day free trial is available
  • Feedback Rebates encourage customer reviews by offering financial incentives
  • Increases sales and credibility by using rebates instead of direct discounts
  • Provides genuine customer insights through incentivized feedback
  • Simple Shopify integration for easy setup and management
  • Enhances customer engagement by sharing personal stories and team introductions
  • More cost-effective than traditional discounts, offering better customer appeal
  • Automates refunds upon review submission for a smooth transaction process
  • Boosts SEO and traffic by listing products on the Virthium network and generating more reviews
  • Complex setup process with users finding it difficult to integrate and start using the app effectively
Demo Store Get App

Callexa NPS Feedback

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Callexa NPS Feedback is a Shopify app designed to automate customer feedback collection using the Net Promoter Score (NPS) system. After an order is shipped, the app sends automated surveys to customers, gathering valuable insights into their satisfaction. This feedback can then be viewed and analyzed through a user-friendly dashboard.

One of Callexa’s standout features is its customizable survey templates. These templates allow businesses to tailor questions to suit their specific needs. The app also integrates seamlessly with Shopify, syncing incoming ratings and comments directly with order entries for easy reference.

Callexa’s integration capabilities extend to platforms like Zapier and its REST API, offering robust options for connecting with other tools. The app supports multiple languages, including German and English, making it accessible to a broader audience.

Users appreciate Callexa for its ease of installation and intuitive interface. The app provides detailed customer satisfaction statistics, enabling businesses to track improvements over time. Its free plan includes essential features, making it a valuable tool for businesses of all sizes.

In terms of customer support, Callexa offers comprehensive assistance through Copexa GmbH, ensuring users can get help when needed. This combination of automation, customization, and integration makes Callexa NPS Feedback a powerful tool for enhancing customer engagement and improving service quality​.

  • Free plan is available
  • Automated NPS Surveys send feedback requests automatically after orders are shipped
  • Convenient Dashboard collects all responses for easy access and analysis
  • Shopify Integration syncs feedback directly with order entries
  • Customizable Surveys allow adjustments to fit brand needs
  • Actionable Insights from NPS scores help measure customer loyalty
  • Multi-Language Support enhances usability for diverse customer bases
  • Zapier Compatibility enables connections with other apps for streamlined workflows
  • Free Basic Plan makes essential features accessible without cost
  • No free trial of paid plan is available
Demo Store Get App

How to Find The Best Feedback Shopify App?

 

These four Feedback apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Feedback apps?

Shopify Feedback apps are tools designed to help online stores gather, manage, and analyze customer feedback effectively. These apps typically automate the collection of feedback through surveys sent to customers after a purchase or interaction. The feedback collected can provide valuable insights into customer satisfaction, product quality, and overall shopping experience.

One of the key features of Shopify Feedback apps is the use of customizable survey templates. These templates allow store owners to tailor questions to their specific needs, ensuring they gather relevant and actionable insights. This customization can enhance the quality of feedback and make it more useful for business improvements.

Another important feature is automated survey distribution. Feedback apps often automate the process of sending surveys at specific times, such as immediately after a purchase or a few days after delivery. This ensures timely feedback and reduces the manual effort required to collect customer opinions.

Shopify Feedback apps also offer detailed analytics and reporting. The collected feedback is presented in user-friendly dashboards, allowing store owners to easily track customer satisfaction trends and identify areas for improvement. These insights can help businesses make data-driven decisions to enhance their products and services.

Integration capabilities are another advantage of these apps. They often integrate seamlessly with Shopify and other third-party tools, such as email marketing platforms and customer relationship management (CRM) systems. This integration ensures that feedback data is accessible and can be used effectively across various business functions.

Additionally, many Shopify Feedback apps include features like automated notifications. These notifications can alert store owners to negative feedback, enabling them to address issues promptly and improve customer relations.

Overall, Shopify Feedback apps are essential tools for improving customer satisfaction and business performance. They streamline the feedback collection process, provide valuable insights, and integrate with other tools to enhance overall store management. For more detailed information and options, exploring various apps available on the Shopify App Store is recommended​.

 

What is the best way to send a Feedback notification to customers?

 

The best way to send a feedback notification to customers involves clear communication, effective timing, and the use of reliable tools. Firstly, using automated feedback tools like Callexa NPS Feedback or other Shopify feedback apps ensures that notifications are sent promptly after an interaction or purchase. These tools automate the process, ensuring consistent and timely feedback collection.

Personalization is key. Address customers by their names and reference specific details about their purchase or interaction. Personalized messages increase the relevance and engagement of the notification, making customers more likely to respond.

Utilizing multiple communication channels enhances the effectiveness of your feedback requests. Sending notifications through email, SMS, and in-app messages ensures that customers receive the request in their preferred format. This approach increases the likelihood of customers noticing and responding to your feedback requests.

Timing is crucial. Send an initial notification shortly after the customer’s interaction or purchase, when their experience is still fresh. Follow up with reminders if necessary, but avoid overwhelming the customer with too many messages.

Ensuring clarity and conciseness in your notifications is also important. Provide all necessary information, such as the purpose of the feedback, how long it will take to complete, and any incentives for participating. Keep the message brief and to the point to respect the customer’s time.

By combining automated tools, personalized messaging, multiple channels, and timely communication, you can effectively manage feedback notifications and improve the customer experience​.

 

Do Feedback convert to sales?

 

Yes, feedback can effectively convert to sales. Customer feedback provides valuable insights into product performance, service quality, and overall shopping experience. When businesses act on this feedback to make improvements, they can enhance customer satisfaction and loyalty, which can lead to increased sales.

Positive feedback and testimonials can also be used as social proof, which builds trust with potential customers. Displaying reviews and ratings on product pages can influence purchasing decisions by showing that other customers have had good experiences with the product.

Additionally, addressing negative feedback promptly and effectively can turn dissatisfied customers into loyal ones. By showing that the business values customer opinions and is committed to making improvements, businesses can foster a positive reputation and encourage repeat purchases.

Feedback also helps identify trends and preferences, allowing businesses to tailor their offerings to meet customer needs better. This targeted approach can lead to higher conversion rates as products and services align more closely with customer expectations.

In summary, by leveraging feedback to improve products and services, provide social proof, and address customer concerns, businesses can effectively convert feedback into sales​.

 

Conclusion: Best Shopify Feedback Apps

 

It requires time and effort to compare and evaluate features of the various different Feedback Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Feedback Shopify apps. The results of our analysis of the best Feedback Shopify apps are listed below:

  1. Hulk NPS Post Purchase Survey
  2. Feedback Button
  3. Virthium Feedback Rebates
  4. Callexa NPS Feedback
Giles Thomas is the author of AcquireConvert.com. He is an experienced ecommerce expert. He is the CEO of Whole Design Studios an official Shopify expert and partner agency since 2014. He is also the Executive Director of FOE.Global, where he runs a merger and acquisitions fund for web 2 digital assets. He was previously the head marketing mentor at the Google Launchpad accelerator where he helped incubate many ecommerce brands. He is also a member of the Shopify commerce coach progam. You can find him on Linkedin and the agency Whole Design Studios on Linkedin as well. You can also follow Giles on his AcquireConvert profiles on Youtube, Twitter and Facebook.