Top 5 Best Shopify Chatbot Apps [April, 2024]

Top 5 Best Shopify Chatbot Apps [April, 2024]

By Giles Thomas | Last updated February 27, 2024

This guide helps ecommerce store owners to compare and find the best Chatbot apps for Shopify. Chatbot apps are popular for ecommerce businesses that want to provide direct and quick support to customers, providing an overall better shopping experience. However, with the variety of Shopify apps for Chatbot, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options. 

This guide compares five companies for merchants to review and find the optimal Chatbot app for their needs. To help them make an informed decision, a quick comparison table of the best Chatbot Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Chatbot apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1WD-Live Chat, Helpdesk,ChatbotChannelwill$16.90/month4.9/5 ⭐️yesimageGet app
2Tidio Live Chat & AI ChatbotsTIDIO LLC$29/month4.6/5 ⭐️yesimageGet app
3CHATTERgo – GPT4 AI ChatbotCLEARgo$49/month0/5 ⭐️noimageGet app
4Rep AI: ChatGPT Sales ChatbotREP.AI INC.$29/month4.8/5 ⭐️yesimageGet app
5BestChat – Live Chat & ChatbotBestChat$0/month4.8/5 ⭐️yesimageGet app

Top Shopify Chatbot apps reviewed

Table of contents:

How to Find The Best Chatbot Shopify App?


These five Chatbot apps for Shopify are ranked based on the following criteria:

  • Features
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates
  • Pros and cons
  • Built for Shopify badge
  • Reviews and assessment by AcquireConvert


What are Shopify Chatbot apps?


Shopify chatbot apps are innovative tools that integrate with Shopify stores, offering an automated solution to customer service and engagement challenges. By leveraging artificial intelligence (AI) and predefined rules, these chatbots simulate conversations with customers, delivering instant support and responses directly on the store’s website. Their primary purpose is to enhance the shopping experience, making it more efficient and engaging, which in turn can streamline customer service operations and boost sales and conversions by engaging with customers in real-time.

One of the standout features of Shopify chatbot apps is their ability to provide automated customer support. They handle common queries, assist with product recommendations, and aid in tracking orders and processing returns. This reduces the reliance on human customer service representatives for every interaction, making the support process more efficient. Another significant advantage is their availability around the clock, ensuring that customers receive immediate assistance at any time, which is especially beneficial for stores with an international customer base across various time zones.

Shopify chatbot apps excel in creating personalized shopping experiences. By analyzing customer data and behaviors, these chatbots can offer personalized product suggestions and tailored advice, significantly enhancing the customer’s journey through the store. They also play a crucial role in lead generation and sales enhancement by proactively engaging visitors, collecting leads, and guiding customers through the purchase process, often offering special deals and promotions to incentivize sales.

From a business perspective, chatbots offer a cost-effective solution to customer service. By automating routine tasks and interactions, they significantly reduce the workload on human teams, allowing businesses to save on labor costs and efficiently allocate resources elsewhere. Additionally, chatbots can handle multiple interactions simultaneously, making them an effective tool for managing customer service demands during peak times or as the business scales.

Shopify chatbot apps are designed for ease of integration and use, with many offering customization options that allow businesses to tailor the look and feel of the chatbot to match their store’s branding. The ability to customize the bot’s responses and behavior to meet the store’s unique needs further enhances its utility. Advances in AI and natural language processing technologies have made these chatbots increasingly sophisticated, enabling more accurate and human-like interactions. This evolution makes Shopify chatbot apps an indispensable asset for store owners aiming to improve customer service, enhance engagement, and drive sales in a competitive online marketplace.


Can you add a chatbot to Shopify?


Adding a chatbot to a Shopify store is a strategic move that store owners can easily undertake to automate customer interactions, offer around-the-clock support, and enhance the overall shopping experience. There are several methods to integrate a chatbot into a Shopify store, catering to a range of needs and preferences from simple automation to complex, AI-driven customer service solutions.

One of the most straightforward ways to add a chatbot is through the Shopify App Store, which features a wide selection of chatbot apps specifically designed for Shopify stores. These apps vary in complexity and functionality, allowing store owners to choose one that best fits their business requirements. Installation is typically user-friendly, involving a simple process of selecting an app, installing it, and following the provided setup instructions to integrate the chatbot into the store.

For those seeking more customizable and powerful chatbot solutions, third-party chatbot platforms like ManyChat, Chatfuel, and Tidio offer advanced features and the flexibility to tailor the chatbot’s functionality to precise business needs. These platforms usually provide easy integration with Shopify, enabling store owners to create a chatbot on the platform and then seamlessly connect it to their store.

Store owners with specific requirements or who desire a highly customized chatbot experience might opt for custom development. This approach involves using Shopify’s API and webhooks to build a chatbot tailored to the store’s unique needs. While custom development offers the most personalized solution, it typically requires programming expertise or the hiring of a developer familiar with both Shopify and chatbot development.

Integrating a chatbot into a Shopify store brings numerous benefits, including improved customer service through instant responses to queries, increased sales via real-time engagement and product recommendations, and the efficiency of 24/7 availability, ensuring that the store can offer continuous support even outside of traditional business hours. By automating routine customer service tasks, chatbots also allow the human support team to focus on handling more complex inquiries, enhancing the overall efficiency and effectiveness of the store’s operations.


Does Shopify have bots?


Shopify offers bot protection for Plus merchants to combat checkout bots during flash sales, ensuring real customers can make purchases. This feature, available upon contacting Shopify Plus Support, blocks and slows down known bots​​.

Shopify also supports a variety of chatbots, enhancing customer service and operational efficiency. These include conversational AI chatbots for stores with many SKUs, customer support bots for 24/7 query resolution, live chat bots for personalized interactions, flow bots for guiding customers through structured journeys, and LeadBots for lead generation and appointment setting​​​​.

Integration of these bots into Shopify stores is facilitated by Shopify’s ecosystem, with tools like Shopify Inbox for conversation management and a selection of chatbot apps available in the Shopify App Store from vendors like the ones above. These solutions enhance shopping experiences by offering efficiency, engagement, and personalization through automation and AI​​.



Conclusion: Best Shopify Chatbot Apps


It requires time and effort to compare and evaluate features of the various different Chatbot Shopify apps to find the ideal option.

Shopify store owners must evaluate relevant information to make the optimal choice for their needs.

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Chatbot Shopify apps. The results of our analysis of the best Chatbot Shopify apps are listed below: