Top 5 Best Shopify Survey Apps [November, 2024]
| Last updated April 21, 2024
This guide helps ecommerce store owners to compare and find the best Survey apps for Shopify. Survey apps are popular for ecommerce businesses that want to collect information from customers via polls which will then be used to improve the customer shopping experience. However, with the variety of Shopify apps for Survey’s, it can be challenging to find the ideal app for store owners’ individual needs.
To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.
This guide compares five companies for merchants to review and find the optimal Survey app for their needs. To help them make an informed decision, a quick comparison table of the best Survey Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.
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Quick comparison of the best Shopify Survey apps
| # | App Name | Developer Name | Pricing | Rating | Free Trial | Image | Action |
|---|---|---|---|---|---|---|---|
| 1 | Hulk NPS Post Purchase Survey | HulkApps.com | $20/month | 4.7/5 ⭐️ | yes |  |
Get app |
| 2 | Grapevine Post Purchase Survey | Union Works Apps | $25/month | 5/5 ⭐️ | yes |  |
Get app |
| 3 | Zigpoll Customer Surveys | Argonautic Labs | $10/month | 5/5 ⭐️ | no |  |
Get app |
| 4 | POWR: Customer Survey | Poll | POWR.io | $9.99/month | 4.7/5 ⭐️ | no |  |
Get app |
| 5 | Fairing: Post Purchase Surveys | Fairing | $49/month | 5/5 ⭐️ | yes |  |
Get app |
Top Shopify Survey apps reviewed
Table of contents:
Hulk NPS Post Purchase Survey
Hulk NPS Post Purchase Survey is a Shopify app designed to gather valuable feedback from customers after a purchase, offering insights into their experience. It has features that help you understand customer satisfaction, improve store performance, and increase loyalty.
One of the key features is the ability to create customized surveys. You can add questions to assess customer experience during checkout, product quality, or other aspects of your store. It also supports Net Promoter Score (NPS) measurement, allowing you to gauge how likely customers are to recommend your store to others.
Hulk NPS Post Purchase Survey offers an analytics dashboard that provides insights into customer feedback and identifies trends. The Conditional Logic feature allows you to create dynamic surveys, tailoring questions based on customer responses. This level of customization helps you optimize the survey process and improve customer satisfaction.
The app is easy to install, with a one-click setup and a user-friendly interface, even for those less tech-savvy. It integrates with other popular Shopify apps, enhancing its versatility. While the app has received positive feedback for its ease of use and customer support, some users have reported issues with the analytics tools and delays in customer support responses.
Overall, Hulk NPS Post Purchase Survey can be a valuable tool for Shopify store owners to gather customer feedback and improve their business.
- Free plan available
- 7 day free trial
- Allows you to create customized surveys with unique questions to understand customer satisfaction and improve store performance
- Includes a Net Promoter Score (NPS) measurement, enabling you to gauge customer loyalty and likelihood to recommend your store
- Conditional Logic feature lets you create dynamic surveys, which can tailor questions based on customer responses, enhancing the survey experience
- Analytics dashboard provides comprehensive insights into customer feedback, helping you identify trends and areas for improvement
- Installation is straightforward, with a one-click setup and a user-friendly interface, making it accessible for all Shopify users
- Integrates with other popular Shopify apps, providing versatility and compatibility with your existing tools
- Has received positive feedback for its excellent customer support, with users praising the responsive and helpful team
- Allows you to export responses as CSV files, making it easy to analyze and share data with other platforms
- Helps reduce cart abandonment by providing post-purchase feedback and insights into customer behavior
- Offers multi-language support, enabling you to reach a global audience and cater to customers from different regions
- Some users reported that the app's analytics tools could be more robust, suggesting that it would be useful to have graphical representations of survey data
Grapevine Post Purchase Survey
Grapevine Post Purchase Survey designed to gather valuable customer feedback, offering an array of features that enhance the merchant’s ability to make informed, data-driven decisions. The app specializes in identifying the most effective marketing channels through its post-purchase surveys, enabling merchants to optimize their marketing spend efficiently. It supports various survey formats, including fixed response, freeform text, and Net Promoter Score (NPS), offering versatility in feedback collection. Setting up Grapevine is straightforward with its intuitive interface, and the app allows for extensive customization, enabling merchants to design surveys that align with their brand identity, free from any Grapevine branding. Merchants can conduct unlimited surveys and collect an unlimited number of responses, ensuring comprehensive data collection. This aspect is crucial for collecting zero-party customer data, which is integral to unlocking a business’s marketing potential.
Grapevine integrates seamlessly with Shopify, providing a smooth experience within the Shopify admin interface. This integration ensures that the app works efficiently with the latest Shopify themes and features. The app’s support system is robust, with a dedicated team ready to assist with any questions or concerns. Merchants have access to a comprehensive FAQ section for self-help resources.
In summary, Grapevine Post Purchase Survey stands out for its ability to provide detailed insights into customer behavior and preferences, its ease of use, customization capabilities, and its strong support structure. These features collectively make it a valuable tool for Shopify merchants looking to enhance their understanding of customer feedback and improve their marketing strategies
- 28 day free trial
- Supports multiple survey types including fixed response, freeform text, and Net Promoter Score (NPS)
- Users can fully customize their surveys without any Grapevine branding
- Survey revenue analysis feature helps identify which survey responses generate the most sales
- Post-purchase survey is designed for quick completion, ensuring high customer response rates
- Dashboard displays the number of impressions each survey receives and their respective response rates
- Merchants can easily swap out surveys to match their marketing campaigns, with all responses and reports stored against each survey
- Integrates with Google Analytics, sending events each time a user views or responds to a survey
- Users can create different surveys for each sales channel, such as online store or Shopify POS
- Includes a feature to remind customers to fill out the survey at a later date
- For those selling in person using Shopify POS, the app allows collection of survey responses at the point of sale
- Survey responses can be used to tag orders and customers in Shopify, aiding in customer segmentation for retargeting
- Integrates with Klaviyo, allowing users to attach survey responses to customer profiles for targeted email marketing
- Received positive feedback for its simplicity, quick setup, intuitive interface, and effectiveness in tracking customer acquisition channels and providing insights into customer behavior
- No free plan
- Only one pricing structure
Zigpoll Customer Surveys
Zigpoll Customer Surveys is a versatile app designed for Shopify stores that helps you gather valuable customer feedback through customizable surveys. It supports multiple question formats, allowing you to collect detailed insights into customer preferences and experiences. The app offers branching logic, enabling you to create personalized surveys that adapt to customer responses, making the feedback collection process more interactive.
Zigpoll also has an intuitive dashboard, which simplifies data analysis, allowing you to distill survey results into actionable insights. The app offers various charts and reporting tools to help you understand your zero-party data and Net Promoter Score (NPS). Additionally, Zigpoll’s advanced targeting rules let you reach customers at the right time, using email, SMS, or on-site survey options. This flexibility improves customer engagement and increases response rates.
For store owners, Zigpoll provides multi-language support, allowing you to translate surveys into different languages to reach a broader audience. The app’s automated AI insights feature can identify trends in customer feedback, helping you stay ahead of customer needs and preferences.
Zigpoll integrates with popular marketing tools like Klaviyo, Mailchimp, and Shopify Flow, enabling you to streamline data collection and automate survey delivery. Its ease of use and flexibility make it a valuable tool for improving the customer experience and enhancing your marketing strategies.
- Free plan available
- Allows you to create customizable surveys, enabling you to gather valuable customer feedback with various question formats
- Offers branching logic, which lets you create dynamic surveys that adapt to customer responses, providing a personalized survey experience
- Intuitive dashboard makes it easy to analyze survey data, with multiple charts and reporting tools to distill the data into actionable insights
- Supports multi-language surveys, allowing you to translate surveys to reach a broader audience, enhancing customer engagement
- Integrates with popular marketing tools like Klaviyo, Mailchimp, and Shopify Flow, streamlining data collection and automation
- Automated AI insights that identify trends in customer feedback, helping you stay ahead of customer needs and preferences
- Offers various targeting rules, enabling you to send surveys via email, SMS, or on-site at the right moment, increasing response rates
- Easy to install with one-click setup, making it accessible for Shopify users with different levels of technical expertise
- Supports exporting survey data in CSV format, allowing you to share and analyze data with other platforms
- Customer support is responsive and helpful, providing assistance when needed and addressing user issues quickly
- No free trial
- Some users mentioned that the free plan has a limited number of responses, which can be restrictive for businesses with high traffic
POWR: Customer Survey | Poll
POWR: Customer Survey | Poll is a versatile app for Shopify stores that allows you to create customizable surveys to gather valuable customer feedback. It can improve the shopping experience by helping store owners understand customer needs and preferences. The app offers various question formats, including dropdowns, multiple-choice, star ratings, and emoji feedback, giving you flexibility in designing surveys.
One key feature is conditional logic, allowing you to show or hide questions based on previous responses, creating a dynamic survey experience. The app also integrates with popular platforms like Mailchimp and Zapier, helping automate the survey process and streamline data management. It provides multi-step surveys, making longer forms more user-friendly, and supports reCAPTCHA to prevent spam submissions.
POWR: Customer Survey | Poll allows you to set up email notifications for new form submissions and branded autoresponder emails for customers who complete the survey. Additionally, the app supports accepting payments through various methods, including one-time payments, subscriptions, and donations.
Overall, POWR: Customer Survey | Poll is a flexible app that can help Shopify store owners collect valuable customer feedback, enabling them to improve their products and services.
- Free plan available
- Allows you to create customizable surveys, providing flexibility in collecting customer feedback
- Offers conditional logic, letting you show or hide questions based on previous responses, creating a personalized survey experience
- Integrates with popular platforms like Mailchimp and Zapier, facilitating automation and data management
- Supports multi-step surveys, which can make longer forms more user-friendly and engaging
- Allows you to set up email notifications for new form submissions and branded autoresponder emails for customers
- Supports various payment methods, including one-time payments, subscriptions, and donations, enhancing its versatility
- Has a reCAPTCHA feature, which helps prevent spam submissions and increases security
- You can easily customize the survey's appearance to match your store's branding, making it cohesive with your Shopify theme
- Customer support is responsive, providing assistance and answering queries quickly, which enhances user experience
- No free trial
- Conditional logic might require a learning curve, especially for those new to using advanced survey features
Fairing: Post Purchase Surveys
Fairing: Post Purchase Surveys is a Shopify app designed to gather customer feedback after a purchase, providing valuable insights for store owners. It allows you to deploy a series of questions in the post-purchase experience, gathering data on customer preferences and how they found your store. This information can be used to optimize marketing strategies and improve customer experience.
A unique feature is the Question Stream, which lets you program a timeline of post-purchase survey questions and even use follow-up questions for deeper insights. You can export the responses and sync them with Google Sheets for further analysis. The app integrates with various platforms like Klaviyo, Google Analytics, and Shopify Flow, allowing you to automate processes and streamline data management.
Fairing’s post-purchase surveys help you understand customer choices, allowing you to tailor marketing strategies and improve customer experience. It can also be used to measure offline and online campaign effectiveness, providing valuable attribution insights. The app is easy to set up, with many users praising its high response rates and seamless integration with Shopify’s order status and thank you page checkout extensions.
For further customization, Fairing offers a variety of pre-built questions that you can launch with a single click. The app also supports different pricing plans depending on the number of orders you process, making it suitable for a range of business sizes. If you’re interested in further customization, Fairing has an API and supports exporting data to various platforms.
- 14 day free trial
- Lets you gather valuable customer feedback through customizable post-purchase surveys, allowing you to understand customer preferences and improve marketing strategies
- Has a Question Stream feature, enabling you to ask a series of questions over time, even allowing follow-up questions for deeper insights
- Integrates with popular platforms like Google Sheets, Klaviyo, and Google Analytics, streamlining data management and analysis
- Designed to be easy to set up, with many users praising its quick installation process and seamless integration with Shopify's order status and thank you page checkout extensions
- Provides high response rates, giving you valuable data for better customer insights and attribution tracking
- You can export survey responses, allowing for further analysis and data sharing with other platforms
- Supports different pricing plans, making it accessible for a range of business sizes, from small to large Shopify stores
- Offers 25+ pre-built questions, which can be launched with a single click, saving time and providing a variety of survey options
- Allows for personalized surveys by targeting questions to new or returning customers, product purchases, or geographical locations
- Customer support is responsive and helpful, with many users praising the team's assistance and timely responses
- No free plan
- There were occasional reports of issues with survey response syncing, indicating that data management could be improved in some cases
How to Find The Best Survey Shopify App?
These five Survey apps for Shopify are ranked based on the following criteria:
- Features
- Price
- Rating on the Shopify app store
- Free trial availability
- Free app options
- Compatibility with other top apps
- Number of apps the app provider operates
- Pros and cons
- Built for Shopify badge
- Reviews and assessment by AcquireConvert
What are Shopify Survey apps?
Shopify survey apps are tools designed to collect customer feedback, opinions, or other information through customizable surveys. These apps are integrated with Shopify stores to gather valuable insights, which can be used to improve customer experience, optimize marketing strategies, and make informed business decisions.
Survey apps offer various question formats, from multiple-choice and dropdowns to star ratings and free-text responses. They often include features like conditional logic, allowing you to tailor questions based on customer responses, and automation, which helps streamline the survey process and data analysis. These apps can also support multi-step surveys, providing a more engaging experience for customers, and integrations with other platforms like Google Sheets and Klaviyo for data management.
Shopify survey apps are useful for post-purchase surveys, customer satisfaction assessments, and product feedback. They can also measure the effectiveness of marketing campaigns by asking customers how they found your store. Overall, these apps play a critical role in helping Shopify store owners understand customer behavior, improve customer relationships, and boost sales.
What polls are effective for ecommerce?
Polls can be powerful tools for e-commerce, providing insights into customer feedback and behavior. Customer satisfaction polls help you measure how customers feel about their recent purchases. Asking about delivery time, product quality, and customer service can reveal where you need to improve
Product feedback polls let you know how customers view your products. By asking about features, quality, and usability, you can understand which products are hits and which might need adjustments. Marketing attribution polls help you discover how customers found your store, guiding where to focus your marketing budget.
Post-purchase experience polls give insights into customer satisfaction after a purchase. They can highlight issues with order tracking or packaging, helping you enhance the entire customer journey. Service feedback polls ask customers about their experience with customer support, pointing out areas where you can improve response times or problem resolution.
Finally, loyalty and rewards polls reveal customer interest in loyalty programs, helping you design incentives that boost retention. By combining these different types of polls, you can gain a comprehensive understanding of your customers’ needs and preferences.
Which type of survey has the highest response rate?
The type of survey that tends to have the highest response rate is the post-purchase survey. This type of survey is typically administered shortly after a customer completes a transaction, making them more likely to engage because the experience is still fresh in their minds. Since customers are already interacting with your e-commerce platform during the purchase process, they’re more likely to provide feedback when prompted.
A key factor in achieving high response rates is survey length and simplicity. Short surveys with clear and concise questions are more likely to get responses. Additionally, offering incentives, such as discounts or loyalty points for completing the survey, can increase response rates. Another factor is timing; sending surveys immediately after a purchase when the customer is still engaged with your brand is often more effective than waiting longer.
Overall, post-purchase surveys achieve high response rates because they are integrated into the customer journey at a point where customers are still engaged with the brand. Keeping the survey brief and offering incentives can also boost response rates.
Conclusion: Best Shopify Survey Apps
It requires time and effort to compare and evaluate features of the various different Survey Shopify apps to find the ideal option.
Shopify store owners must evaluate relevant information to make the optimal choice for their needs.
This guide does the challenging work for merchants by comparing and evaluating the top choices for different Survey Shopify apps. The results of our analysis of the best Survey Shopify apps are listed below:
