Top 5 Best Shopify Survey Apps [May, 2024]

Top 5 Best Shopify Survey Apps [May, 2024]

By Giles Thomas | Last updated April 21, 2024

This guide helps ecommerce store owners to compare and find the best Survey apps for Shopify. Survey apps are popular for ecommerce businesses that want to collect information from customers via polls which will then be used to improve the customer shopping experience. However, with the variety of Shopify apps for Survey’s, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options. 

This guide compares five companies for merchants to review and find the optimal Survey app for their needs. To help them make an informed decision, a quick comparison table of the best Survey Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

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Quick comparison of the best Shopify Survey apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Hulk NPS Post Purchase Survey $20/month 4.7/5 ⭐️ yes image Get app
2 Grapevine Post Purchase Survey Union Works Apps $25/month 5/5 ⭐️ yes image Get app
3 Zigpoll Customer Surveys Argonautic Labs $10/month 5/5 ⭐️ no image Get app
4 POWR: Customer Survey | Poll $9.99/month 4.7/5 ⭐️ no image Get app
5 Fairing: Post Purchase Surveys Fairing $49/month 5/5 ⭐️ yes image Get app

Top Shopify Survey apps reviewed

Table of contents:

How to Find The Best Survey Shopify App?


These five Survey apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert


What are Shopify Survey apps?


Shopify survey apps are tools designed to collect customer feedback, opinions, or other information through customizable surveys. These apps are integrated with Shopify stores to gather valuable insights, which can be used to improve customer experience, optimize marketing strategies, and make informed business decisions.

Survey apps offer various question formats, from multiple-choice and dropdowns to star ratings and free-text responses. They often include features like conditional logic, allowing you to tailor questions based on customer responses, and automation, which helps streamline the survey process and data analysis​. These apps can also support multi-step surveys, providing a more engaging experience for customers, and integrations with other platforms like Google Sheets and Klaviyo for data management​.

Shopify survey apps are useful for post-purchase surveys, customer satisfaction assessments, and product feedback. They can also measure the effectiveness of marketing campaigns by asking customers how they found your store. Overall, these apps play a critical role in helping Shopify store owners understand customer behavior, improve customer relationships, and boost sales​.


What polls are effective for ecommerce?


Polls can be powerful tools for e-commerce, providing insights into customer feedback and behavior. Customer satisfaction polls help you measure how customers feel about their recent purchases. Asking about delivery time, product quality, and customer service can reveal where you need to improve​

Product feedback polls let you know how customers view your products. By asking about features, quality, and usability, you can understand which products are hits and which might need adjustments. Marketing attribution polls help you discover how customers found your store, guiding where to focus your marketing budget.

Post-purchase experience polls give insights into customer satisfaction after a purchase. They can highlight issues with order tracking or packaging, helping you enhance the entire customer journey. Service feedback polls ask customers about their experience with customer support, pointing out areas where you can improve response times or problem resolution.

Finally, loyalty and rewards polls reveal customer interest in loyalty programs, helping you design incentives that boost retention​. By combining these different types of polls, you can gain a comprehensive understanding of your customers’ needs and preferences.


Which type of survey has the highest response rate?


The type of survey that tends to have the highest response rate is the post-purchase survey. This type of survey is typically administered shortly after a customer completes a transaction, making them more likely to engage because the experience is still fresh in their minds. Since customers are already interacting with your e-commerce platform during the purchase process, they’re more likely to provide feedback when prompted.

A key factor in achieving high response rates is survey length and simplicity. Short surveys with clear and concise questions are more likely to get responses. Additionally, offering incentives, such as discounts or loyalty points for completing the survey, can increase response rates. Another factor is timing; sending surveys immediately after a purchase when the customer is still engaged with your brand is often more effective than waiting longer​.

Overall, post-purchase surveys achieve high response rates because they are integrated into the customer journey at a point where customers are still engaged with the brand. Keeping the survey brief and offering incentives can also boost response rates.


Conclusion: Best Shopify Survey Apps


It requires time and effort to compare and evaluate features of the various different Survey Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Survey Shopify apps. The results of our analysis of the best Survey Shopify apps are listed below: