Top 5 Best Shopify Live Chat Apps [November, 2024]

Vitals: Reviews, Bundles (40+) to enhance various aspects of an online store. This all-in-one app combines over 40 different functionalities, streamlining store management and improving user experience. It offers features like product reviews, product bundles, a currency converter, and sticky add-to-cart buttons. Customers can upload photos with their reviews, adding credibility and visual appeal. Store owners can easily create product bundles to encourage upselling and increase average order value.

Unique functionalities of Vitals include its fast loading speed and mobile-friendly design. These ensure a seamless shopping experience across all platforms. The app consolidates multiple features, reducing the need for separate integrations and simplifying store management. It also offers pre-order management, allowing sales even when inventory is low. Moreover, visitor replays help store owners understand customer behavior and optimize the user experience.

Users benefit from cost efficiency, ease of use, and increased sales. The app combines over 40 functionalities into one subscription, saving money compared to multiple individual apps. Its user-friendly interface allows even non-technical users to maximize its features. Features like product bundles and reviews help boost sales by encouraging customer engagement and repeat purchases. Providing a seamless shopping experience helps keep customers satisfied and loyal.

Vitals offers 24/7 customer support, ensuring minimal disruption to your business. Regular updates and new feature additions keep the app up-to-date with the latest e-commerce trends and technologies. This ensures your store remains competitive and efficient. The responsive support team and comprehensive documentation provide assistance and resources for users to get the most out of the app.

Integration capabilities include seamless integration with Shopify, requiring no advanced technical skills for setup. The app is compatible with various third-party apps and services, allowing extensive customization and flexibility. The intuitive dashboard provides an overview of all functionalities, making it easy to manage and monitor different aspects of your store. Customizable widgets and elements fit your store’s aesthetic and functional requirements.

Vitals offers bundled savings and performance optimization. The all-in-one approach simplifies store management and provides significant cost savings. Using multiple apps can slow down a store, but Vitals ensures optimal performance by integrating all features within a single app. This combination of features and efficiency makes Vitals a standout choice in the Shopify app market.

Built for Shopify

Formilla Live Chat + Chatbot is a versatile tool for Shopify stores that enhances customer engagement. It provides real-time communication through live chat and AI-powered chatbots. The app excels in managing customer inquiries by deploying both live agents and automated bots, offering a seamless experience. With intelligent chatbots, it can handle common queries, recommend products, and assist with orders, which reduces the burden on human agents.

The app integrates smoothly with Shopify, allowing store owners to track visitor behavior and monitor chat conversations in real-time. Formilla also supports proactive chat, where automated messages trigger based on visitor actions. This feature enhances engagement significantly. Customization options are available to match the chat widget’s appearance with the brand’s look and feel. The app’s mobile responsiveness ensures effective communication across devices, making it a versatile solution.

Formilla offers excellent customer support through email, live chat, and a comprehensive knowledge base. It integrates with tools like Google Analytics and CRM systems, adding to its functionality.

Ako Chatbot is a powerful tool for Shopify stores, designed to automate customer service and enhance interactions. The app features an AI-driven chatbot that engages customers around the clock. It answers common questions, guides users through the purchasing process, and provides personalized product recommendations. This level of automation reduces the need for constant human oversight, making it especially valuable for stores with high traffic or limited customer service resources.

The app integrates seamlessly with Shopify, allowing for real-time order tracking and inventory updates. Ako Chatbot supports multiple languages, which makes it ideal for stores with a global customer base. The user interface is intuitive, enabling easy setup and customization without requiring extensive technical knowledge.

A standout feature of Ako Chatbot involves triggering targeted promotions and discounts based on customer behavior. This helps increase conversion rates. Additionally, the app collects customer feedback and data, offering insights that can refine marketing strategies.

Customer support includes live chat, email, and a detailed knowledge base. Advanced analytics track chatbot performance and customer interactions, helping optimize its functionality and ensuring a positive experience.

Embedded Chat is a Shopify app designed to integrate live chat functionality directly into online stores, enhancing customer support and engagement. This app allows store owners to provide real-time assistance to visitors, which can improve customer satisfaction and boost conversion rates. One of the app’s standout features is its ability to seamlessly embed chat windows on any page, ensuring that customers can easily reach out for help without leaving their current browsing experience.

The integration with Shopify is straightforward, allowing for quick setup and customization of the chat interface. Users can tailor the chat widget’s appearance to match their brand’s aesthetics, offering a cohesive look and feel throughout the shopping experience. Embedded Chat also supports automated responses and chat triggers, enabling stores to proactively engage customers based on their behavior, such as when they linger on a particular product page.

Another key feature is the app’s mobile responsiveness, ensuring that customers can access chat support on any device. This flexibility helps maintain consistent customer service across desktop and mobile platforms. The app also offers multi-channel integration, allowing store owners to manage customer inquiries from various sources in one place.

Embedded Chat’s customer support includes live chat and email, with a robust knowledge base available for self-service. The app also provides analytics and reporting tools, enabling store owners to monitor chat performance, track customer interactions, and make data-driven improvements to their customer service strategy.

Willdesk: Live Chat&AI Chatbot is a versatile customer service tool for Shopify stores. It combines live chat with AI-driven chatbot features, enhancing customer engagement and improving the shopping experience. The AI chatbot handles routine questions, guides customers through their purchase journey, and offers personalized product recommendations. This reduces the need for constant human intervention, allowing store owners to focus on more complex inquiries.

The app integrates seamlessly with Shopify, providing real-time order tracking, inventory updates, and customer data synchronization. Willdesk’s user interface is intuitive, making it easy to customize the chat widget to match the store’s branding. It also supports multiple languages, making it suitable for stores with a global audience.

Willdesk uniquely combines live chat and chatbot functionalities. This allows for a smooth transition between automated and human support, ensuring complex queries are handled efficiently. The proactive chat function triggers automated messages based on customer behavior, increasing engagement and conversion rates.

Customer support includes live chat, email, and a comprehensive knowledge base. Detailed analytics help store owners monitor chat performance, analyze interactions, and make informed decisions to improve their service.