Top 5 Best Shopify Return Apps [November, 2024]
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Top 5 Best Shopify Return Apps [November, 2024]

By Giles Thomas | Last updated September 5, 2024

This guide helps ecommerce store owners to compare and find the best Return apps for Shopify. Return apps are popular for ecommerce businesses that want to a way to notify their customers when products are back in stock. However, with the variety of Shopify apps for Return, it can be challenging to find the ideal app for store owners’ individual needs.

To help ecommerce store owners make the right choice, the attributes of available Shopify apps have been assessed considering: features, price, free trial availability, app store rating and free app options.

This guide compares five companies for merchants to review and find the optimal Return app for their needs. To help them make an informed decision, a quick comparison table of the best Return Shopify apps is shared below, followed by in-depth reviews and frequently asked questions.

best-shopify-return-apps

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Quick comparison of the best Shopify Return apps

#App NameDeveloper NamePricingRatingFree TrialImageAction
1 Return Prime: Return → Revenue Appsdart Solutions Private Limited 5.0/5 ⭐️ no image Get app
2 Parcel Panel Returns &Exchange Channelwill $20 4.9/5 ⭐️ yes image Get app
3 Redo Redo Tech, Inc 4.8/5 ⭐️ no image Get app
4 ReturnZap Returns & Exchanges ReturnZap $29.95/month 5.0/5 ⭐️ yes image Get app
5 ReturnGO Returns & Exchanges ReturnGO $23/month 4.9/5 ⭐️ yes image Get app

Top Shopify Return apps reviewed

Table of contents:
  1. Return Prime: Return → Revenue
  2. Parcel Panel Returns &Exchange
  3. Redo
  4. ReturnZap Returns & Exchanges
  5. ReturnGO Returns & Exchanges

Return Prime: Return → Revenue

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Return Prime: Return → Revenue helps merchants manage returns, exchanges, and refunds in one place. The app provides a customizable return portal, supporting various languages to meet international needs. It allows businesses to automate return labels and refunds, process exchanges easily, and encourage store credit instead of refunds. These features help recover revenue that would otherwise be lost. Merchants can connect with over 30 logistics platforms, such as DHL and UPS, streamlining the return process. Additionally, Return Prime integrates well with webhooks and APIs, allowing developers to extend its functionality.

The app’s intuitive dashboard lets merchants track returns, set custom policies, and approve requests quickly. Customers benefit from a simple return experience, improving satisfaction. Reviews highlight the app’s responsive customer support, with many users praising how the app reduces manual work and scales with growing businesses. Return Prime supports both small and large businesses with flexible pricing​

  • Free plan is available
  • Automated return and exchange process for customers
  • Easy return tracking with real-time updates for merchants and customers
  • Customizable return policies to match store-specific needs
  • Integration with multiple carriers for seamless return shipping
  • Options for refund, exchange, or store credit to recover potential revenue
  • User-friendly interface that requires minimal technical knowledge
  • Multi-language support to cater to international customers
  • Analytics tools to monitor return trends and improve store policies
  • No free plan is available
  • Some merchants find the app's customization options too limited
Demo Store Get App

Parcel Panel Returns &Exchange

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Parcel Panel Returns & Exchange simplifies the return and exchange process for Shopify merchants, offering a customizable, branded returns portal. This self-service portal lets customers initiate returns or exchanges without needing support, improving user experience and boosting customer loyalty. The app allows merchants to automate returns, set customized eligibility rules, and offer various refund methods such as store credit, gift cards, and original payment methods.

One of its standout features is flexible exchanges, encouraging customers to opt for exchanges over returns, helping businesses retain more revenue. Additionally, Parcel Panel integrates with over 1,200 carriers, including USPS, DHL, and FedEx, ensuring seamless return logistics worldwide. Merchants benefit from real-time return tracking and automatic notifications, enhancing customer communication.

The app’s user-friendly interface and fast setup make it suitable for both small and large businesses. Its customer support, available 24/7, is highly praised for being responsive and helpful. Parcel Panel also boasts compliance with GDPR and ISO 27001 standards, ensuring secure data handling​.

  • Free plan is available
  • 7 day free trial is available
  • Automated return and exchange process to streamline customer requests
  • Customizable return policies and workflows to fit various business needs
  • Real-time tracking of returns and exchanges for both merchants and customers
  • Integration with major carriers to handle return shipping effortlessly
  • Self-service return portal for customers to initiate returns easily
  • Multiple return options, including refunds, exchanges, and store credit
  • Analytics and insights to track return patterns and improve business strategies
  • Multi-language and multi-currency support to accommodate international stores
  • Some users report difficulties in integrating the app with certain carriers
Demo Store Get App

Redo

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Redo is a Shopify app built to simplify returns, exchanges, and customer support for online stores. It integrates various post-purchase services, allowing merchants to manage everything from refunds to order tracking in one platform. With its automation capabilities, Redo helps speed up return processing, reducing manual efforts for businesses. Additionally, it supports exchanges, in-store returns, and even offers branded tracking emails. This functionality encourages upselling and increases customer engagement.

One key feature is its self-service chat system, which lets customers handle their own returns, saving time for support teams. The app also provides analytics, making it easier for merchants to track return trends and improve their policies. Moreover, Redo offers a unified inbox for customer service, powered by AI responses to streamline communication. The integration is seamless, syncing easily with Shopify and third-party platforms like Klaviyo and Gorgias.

  • Free plan is available
  • Flexible return engine automates returns with customizable policies
  • Incentivized exchanges encourage store credit instead of refunds
  • AI-powered support provides automated responses across channels
  • Branded return portal enhances customer experience
  • Self-service options allow customers to handle returns or exchanges
  • Two-way Shopify sync updates inventory and order data in real-time
  • Upsell opportunities available on order tracking pages
  • Return analytics offer insights into trends and customer behavior
  • No free trial is available
  • Some users reported that the app introduced significant costs, leading to financial losses
Demo Store Get App

ReturnZap Returns & Exchanges

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ReturnZap simplifies returns and exchanges for Shopify stores by offering a branded, embedded portal that customers can easily navigate. This app helps reduce manual work through automation, enabling merchants to process returns and exchanges efficiently. You can generate shipping labels for a wide range of carriers, including UPS, USPS, and Royal Mail, giving flexibility to both domestic and international businesses. With customizable return rules, merchants can tailor policies to fit their needs, allowing full control over approval processes and refund options.

ReturnZap’s ability to automate notifications ensures customers are kept informed at every stage of the process. Additionally, its reporting tools provide insights into return trends, helping businesses improve their strategies. The app integrates seamlessly with Shopify, making it user-friendly for both customers and merchants. Users appreciate the responsive customer support, especially during setup, which helps businesses get started quickly. This app stands out due to its transparent pricing and ability to handle high volumes without added fees.

  • 14 day free trial is available
  • Branded portal matches store design for seamless experience
  • Offer prepaid labels, let customers buy labels, or self-ship
  • Automate or manually review returns based on custom rules
  • Issue store credit via gift cards or Shopify credits
  • Set advanced policies for specific products, like final sale
  • Manage international returns with customs and global carriers
  • Track returns and identify issues with built-in reports
  • Send automatic email updates to customers during the process
  • Sync returns with Shopify for easy refunds and restocking
  • No free plan is available
  • Some users reported difficulties during the initial setup process, finding it slightly tricky without assistance
Demo Store Get App

ReturnGO Returns & Exchanges

image

ReturnGO Returns & Exchanges app simplifies the management of returns and exchanges for Shopify stores. It offers a branded self-service portal where customers can initiate returns with one click. Store owners can customize return policies and automate approvals, refunds, and exchanges. This app integrates with shipping carriers and ERPs, allowing seamless operations. ReturnGO also generates pre-paid return labels and tracks shipments, providing real-time updates.

The app reduces manual work by automating much of the return process. Its AI-powered insights help store owners optimize their workflow and profitability. Customers can upload images or videos when processing returns, which reduces disputes. The app also supports gift returns and offers store credit instead of refunds, making it a flexible solution for different business needs. ReturnGO provides tiered pricing starting at $23 per month, with a free trial available​.

  • 14 day free trial is available
  • Branded self-service portal for customer returns
  • One-click product and variant exchanges
  • Customizable return policies for different conditions
  • Automated approvals for exchanges and refunds
  • Pre-paid return shipping labels for convenience
  • Gift returns and store credit options to retain sales
  • AI-based insights to optimize return workflows
  • Integrations with 3PLs, ERPs, and helpdesks
  • No free plan is available
  • Some users find the app difficult to set up initially, requiring time and adjustments to fit their business needs
Demo Store Get App

How to Find The Best Return Shopify App?

 

These five Return apps for Shopify are ranked based on the following criteria: 

  • Features 
  • Price
  • Rating on the Shopify app store
  • Free trial availability
  • Free app options
  • Compatibility with other top apps
  • Number of apps the app provider operates 
  • Pros and cons
  • Built for Shopify badge 
  • Reviews and assessment by AcquireConvert

 

What are Shopify Return apps?

Shopify Return apps are tools that help online stores manage and streamline the process of returns and exchanges for their customers. These apps make it easier for businesses to handle product returns, ensuring that the process is smooth for both the store and its customers.

A key feature of Shopify Return apps is the ability to create a self-service return portal. This allows customers to initiate returns and exchanges directly from the store’s website, eliminating the need for back-and-forth communication. Customers can easily select the items they wish to return, specify the reason for the return, and choose whether they want a refund, store credit, or an exchange.

Another important feature is return label generation. Many Shopify Return apps automatically generate return shipping labels, saving time for the store owner and simplifying the process for customers. This feature often includes the ability to track return shipments, ensuring transparency and reducing the likelihood of lost items.

Some apps also offer the ability to set custom return policies. Store owners can specify conditions such as return windows, eligible items, and restocking fees. This flexibility allows businesses to tailor their return policies to meet their unique needs while maintaining a positive customer experience.

Automated notifications keep customers informed throughout the return process. These apps send email updates when a return request is approved, when the returned item is received, and when a refund or exchange is processed.

Additionally, many Shopify Return apps integrate with inventory management systems, ensuring that returned items are restocked automatically. This helps store owners maintain accurate inventory levels and avoid overselling out-of-stock items.

Overall, Shopify Return apps are valuable for improving customer satisfaction, reducing the workload on support teams, and ensuring that returns and exchanges are handled efficiently. For more detailed information, exploring the various options available on the Shopify App Store is recommended.

 

What is the best way to send a Return notification to customers?

 

The best way to send a return notification to customers involves clear communication, effective timing, and the use of reliable return management tools. Start by using return apps like Returnly or AfterShip Returns Center, which can automate notifications when a return is initiated, processed, or completed. These apps ensure timely and consistent updates for your customers.

Personalizing the return notification is important. Address the customer by their name and provide details about the returned item, including the reason for the return and the next steps, such as refund or exchange options. This personal touch makes the message more engaging and relevant.

Using multiple communication channels, such as email, SMS, or push notifications, can increase the likelihood that customers receive the information in their preferred format. This also ensures they stay informed throughout the return process.

Timing is key to a smooth return experience. Send an immediate confirmation once the return is initiated, followed by updates when the return is received and processed. Ensure that each notification is clear, concise, and includes all necessary details to avoid confusion.

By combining automated tools, personalized messaging, multiple channels, and timely communication, you can effectively manage return notifications and enhance customer satisfaction.

 

Do Return convert to sales?

Yes, returns can sometimes convert to sales. When managed effectively, the return process can enhance customer loyalty and lead to future purchases. If a customer has a positive experience with the return process—such as receiving a fast refund, clear communication, or an easy exchange—they are more likely to shop again. This experience builds trust and can turn a negative situation into a positive one.

Offering store credit instead of a direct refund can also encourage customers to make another purchase. Some businesses incentivize this option by offering additional credit, which increases the likelihood of future sales. Additionally, return notifications can include personalized product recommendations or promotions, driving customers to explore new items.

Ultimately, a well-handled return process can convert dissatisfied customers into repeat buyers, boosting long-term sales and loyalty. By focusing on providing an efficient and customer-friendly return experience, businesses can turn returns into valuable opportunities for future sales.

 

Conclusion: Best Shopify Return Apps

 

It requires time and effort to compare and evaluate features of the various different Return Shopify apps to find the ideal option. 

Shopify store owners must evaluate relevant information to make the optimal choice for their needs. 

This guide does the challenging work for merchants by comparing and evaluating the top choices for different Return Shopify apps. The results of our analysis of the best Return Shopify apps are listed below:

  1. Return Prime: Return → Revenue
  2. Parcel Panel Returns &Exchange
  3. Redo
  4. ReturnZap Returns & Exchanges
  5. ReturnGO Returns & Exchanges
Giles Thomas is the author of AcquireConvert.com. He is an experienced ecommerce expert. He is the CEO of Whole Design Studios an official Shopify expert and partner agency since 2014. He is also the Executive Director of FOE.Global, where he runs a merger and acquisitions fund for web 2 digital assets. He was previously the head marketing mentor at the Google Launchpad accelerator where he helped incubate many ecommerce brands. He is also a member of the Shopify commerce coach progam. You can find him on Linkedin and the agency Whole Design Studios on Linkedin as well. You can also follow Giles on his AcquireConvert profiles on Youtube, Twitter and Facebook.