Best WhatsApp Apps For Shopify [2023]
Did you know that chat app messages have 3 to 4 times higher open and click-through rates than emails?
Chat services should be an option in your ecommerce store—especially if the bulk of your target customers are under 40 (and even more so if they are mainly teenagers).
Almost everyone has heard of WhatsApp—from Brazil and India to the US and UK—and it remains one of the biggest and best chat apps around.
WhatsApp apps for Shopify solve multiple problems for ecommerce store owners, working on many fronts to increase sales, prevent returns, and keep customers happy. All this while keeping costs manageable.
For instance, store visitors often leave without purchasing either because they can’t find the product they want or get quick answers to their questions. You can use WhatsApp chat to reach out to these customers, engage them, build relationships, and even allow them to share product pages with friends.
You can follow up with abandoned carts, offer support and order tracking services without customers having to pick up the phone. Chat apps can even be used to gather feedback and reviews.
But which Shopify WhatsApp app will help you with your next marketing campaign or support ticket?
We review six of the best WhatsApp apps for Shopify so that you can be the judge.
Before we get started, a word of warning: some of these apps have very similar names, so be careful you don’t end up with the wrong one.
WhatsApp Support by SuperLemon
WhatsApp Support by SuperLemon is one of the most established and best-reviewed chat apps in the Shopify app store. It is trusted by thousands of Shopify and Shopify Plus stores.
The app provides all-in-one services for automated cart recovery campaigns, chat and share, and notifications. There are many automated templates to work from for abandoned cart recovery, order confirmation, order shipment, delivery updates, and so on.
A free version lets you check out the app in detail before committing to one of the paid plans.
Price: Free version available. Paid plans at $7.99/month (Pro) and $9.99/month (Ultimate)
Free Trial? Yes—7-day free trial
Average Shopify Rating (out of 5 stars): 4.5 (1,110 reviews)
Main pros:
- 50+ customizable WhatsApp live chat and share buttons
- Easy for customers to initiate chat
- Manual WhatsApp messages and order tracking messages in one click using Chrome extension
- Multiple automated WhatsApp message templates for abandoned cart recovery, order confirmation, order shipment, COD, etc. (Ultimate plan only)
- Message templates available in 11 languages
- Create your own message templates
- Supports multiple WhatsApp numbers
- No coding necessary
- Setup in less than 30 seconds
- Free version with unlimited WhatsApp chats
- Affordable paid plans
- Priority support (Ultimate plan customers)
Any cons?
- Abandoned cart recovery only in Ultimate plan
- No advanced team collaboration features
- No unified inbox for all support channels
- Automated messages are chargeable if successfully delivered
WhatsApp Helpdesk & Marketing by DelightChat
WhatsApp Helpdesk & Marketing, as the name suggests, does most of the things that any store would want to do with live chat.
It’s another one-stop-shop type of app for WhatsApp, designed to make life easier and more profitable for Shopify store owners. Many large enterprises use it to connect with customers through multiple channels and for multiple purposes.
The main advantage that this one has over some of its competitors is that you can manage all your support channels (WhatsApp, Facebook Messenger, Instagram, etc.) from one unified inbox.
Price: Free version available. Paid plans at $29/month (Startup—up to 500 support tickets and 2500 marketing contacts) and $99/month (Scale—up to 2000 support tickets and 10,000 marketing contacts)
Free Trial? Yes—14-day free trial
Average Shopify Rating (out of 5 stars): 4.9 (44 reviews)
Main pros:
- Easy to manage all support channels from one unified inbox on your dashboard with paid plans
- Manages WhatsApp, Instagram DMs, Facebook Messenger, and email support
- Provides official WhatsApp business API for support and marketing
- Can send WhatsApp broadcasts, abandoned cart recovery, order confirmation, and delivery notifications
- Can view Shopify order data for customers alongside tickets
- Fast reply templates for quick answers to questions
- Create your own rich templates
- Automatically assign, tag and reply to tickets
- Easy for support team to collaborate on tickets
- Self-service widget to help reduce order-tracking ticket numbers
- Detailed reporting to analyze support performance
Any cons?
- The free version only allows up to 100 support tickets
- Higher monthly fees than competitors
WhatsApp Chat & Cart Recovery by Softpulse Infotech
WhatsApp Chat & Cart Recovery provides automated abandoned recovery, WhatsApp chat, FAQs, order tracking and more.
Another of the most established WhatsApp apps for Shopify, this app has hundreds of five-star reviews—making life easier for store owners with its automation features.
Like most of its competitors, this app offers both free and paid versions.
Price: Free version available. Paid plans at $7.99/month (Advanced) and $9.99/month (Premium)
Free Trial? Yes—30-day free trial
Average Shopify Rating (out of 5 stars): 4.8 (586 reviews)
Main pros:
- Automated WhatsApp messages/templates for abandoned cart, COD order confirmation and COD verification (paid versions)
- Confirm, fulfillment and COD order confirmation
- Manual messaging available
- Customizable WhatsApp chat button
- WhatsApp live chat support button with unlimited chats and share button
- WhatsApp chat analytics to analyze performance
- Unlimited WhatsApp support contact numbers
- Time setting for displaying WhatsApp button when chat is available
- Free widget features like FAQs, contact us and order tracking
- Long free trial (30 days)
- Multiple support agents even with the free version
- Supports seven different languages
- The app is updated regularly
Any cons?
- Automated messages are chargeable if successfully delivered
- No advanced team collaboration features
- No unified inbox for all support channels
WhatsApp Chat & Abandoned Cart by Pushdaddy
WhatsApp Chat & Abandoned Cart is an app from a well-established team of Shopify app providers, with many well-reviewed and highly rated apps covering social media, marketing, upselling/cross-selling, image editing, and more.
This one is free to install and there are no paid plans. However, automated messages are charged at rates depending on the location.
Beginners need not worry—it’s designed to be very easy to install and use.
Price: Free (Automated messages for cart recovery and order confirmation are chargeable)
Free Trial? No
Average Shopify Rating (out of 5 stars): 4.6 (3,356 reviews)
Main pros:
- Simple for customers to chat and share (customizable buttons available)
- Supports marketing automation campaigns—abandoned cart recovery through WhatsApp, SMS or email
- Free—you only pay for automated messages
- One-click installation of chat widget
- Seven built-in styles of chat with as many operators as you want
- Can link Facebook Messenger, Instagram, etc. and merge into one chat
- Bot available for automated replies about order status
- Can send promotional WhatsApp messages to customers
- Add images, video, and PDFs to messages
- Displays on desktop/mobile
- Unlimited number of WhatsApp chats
- Can add FAQs
- Analytics provided
- Thousands of positive reviews
Any cons?
- A few support issues – but should perhaps be expected for a free app
WhatsApp & Messenger Marketing by Maxwell
WhatsApp & Messenger Marketing helps Shopify store owners provide chat support, recover abandoned carts and grow their contact list through Facebook Messenger.
With a comprehensive free version, this app might cover everything you need as a startup, though it is less feature-heavy than some of the other apps covered here.
The development team at Maxwell claims that it is the “only free WhatsApp & Messenger Marketing app that offers chat plugins, pop-ups, checkboxes and automated campaigns all in one app”.
Though it is slightly less well-established than some of the other apps featured here, it should not deter you from giving this one a try—especially if your target customers are heavy Facebook users.
Price: Free plan available. Paid plan at $4.99/month
Free Trial? No
Average Shopify Rating (out of 5 stars): 4.5 (39 reviews)
Main pros:
- Pre-designed Messenger & WhatsApp chat plugins for live support
- Customizable settings to decide where and when to show the chat plugin
- Build customer connections on your preferred platforms
- Grow contacts in Facebook Messenger via popup or checkbox
- Activate Facebook advertising and messaging campaigns
- Supports automatic abandoned cart recovery campaigns or coupon campaigns
- Provide order alerts and broadcast news via chat
- Simple forms allow you to tailor your message to your brand strategy
- Key stats available on the dashboard including track contacts, messages, orders, and sales
- Regular updates to the app based on feedback and Facebook features
- Integrates with apps for dropshipping, loyalty programs, product reviews, social media, and referral marketingTranslations for templates (paid version)
- Free version and affordable paid plan available
Any cons?
- Fewer reviews than some other apps covered here
- No advanced team collaboration features
- No unified inbox for all support channels
WhatsApp Chat & Abandoned Cart by Identixweb
WhatsApp Chat & Abandoned Cart is a free app allowing you to provide individual customer support and run affordable marketing campaigns in your store using WhatsApp chat.
Like other apps featured here, it helps build customer relationships, solve queries and promote your store without having to worry about a monthly charge.
Price: Free
Free Trial? No
Average Shopify Rating (out of 5 stars): 4.9 (17 reviews)
Main pros:
- Online support desk to solve customer queries using WhatsApp
- Directly send follow-up chat messages to abandoned cart customers or promotional offers with discounts
- Customers can share product pages with friends
- Customization options available
- Easy to get contact number of customers without them filling in a form
- Analysis report of abandoned cart recovery
- Set “away” and “greeting” messages using WhatsApp for Business app
- Simple installation and setup
- Good support reviews even though it’s free
- Regular updates made to the app
Any cons?
- Fewer reviews than other apps featured here
- No advanced team collaboration features
- No unified inbox for all support channels
Ready to solve support issues and sell more with Whatsapp app for Shopify?
WhatsApp chat should be a no-brainer for any Shopify store owner.
In most cases with the above WhatsApp apps, you can reach out to customers at all stages of the buying cycle either for free or at a low monthly fee.
The potential savings from solving support issues and the potential revenue generated from abandoned cart recoveries alone should be reason enough to test a few of the apps we’ve reviewed here.
