Order Management — Trackeasy, developed by Logbase, is an innovative Shopify app launched in September 2020, designed to enhance the efficiency of order management for Shopify store owners. This app stands out for its ability to provide real-time tracking of order preparation and delivery, offering a comprehensive solution to streamline various aspects of order handling.

A key feature of Order Management — Trackeasy is its live order status tracking, which enables users to monitor the progress of orders as they are being prepared and delivered. This real-time tracking ensures that orders are processed accurately and on time, significantly improving operational efficiency. The app’s compatibility with multiple devices, including desktops, tablets, and phones, adds to its versatility, allowing users to manage orders from anywhere. Another notable aspect is the app’s ability to track order packing in remote warehouses. This functionality reduces the need for manual communication and emails between team members, streamlining the order packing process. Additionally, delivery personnel can access a list of orders on their phones, eliminating the need for manual printing or writing of delivery lists, further simplifying the delivery process. The app is customizable, with the ability to set up to seven different order stages. This feature allows users to tailor the app to their specific operational needs and preferences. The inclusion of new order alarms ensures that users are promptly notified of incoming orders, enabling quick response and processing.

Order Management — Trackeasy also provides product-wise preparation reports, a valuable tool for inventory management and planning. The app’s support for multi-location operations and multiple users makes it suitable for businesses of various sizes and structures.

The app offers two pricing plans: the Starter Plan at $14.99/month and the Smart Plan at $19.99/month. The Starter Plan includes unlimited devices, unlimited orders, live order status, and new order alarm, while the Smart Plan adds user management and printing capabilities (from desktop only) to the Starter Plan’s offerings.

AfterShip Order Tracking enhances the post-purchase customer experience by offering advanced order tracking and analytics. The app specializes in providing live shipment updates through branded tracking pages, tailored to match the store’s aesthetic and including personalized product recommendations. These pages not only keep customers informed about their order status but also present opportunities for additional sales.

A key feature of AfterShip is its ability to send timely email and SMS notifications, significantly reducing customer anxiety about their orders and cutting down on WISMO (Where is my order?) inquiries. The app also includes a comprehensive shipment analytics dashboard, which allows merchants to monitor carrier transit times, on-time rates, and identify any delivery exceptions. Another innovative component of AfterShip is its AI-powered estimated delivery date widget. By providing estimated delivery dates on product description and checkout pages, it helps to build buyer confidence and reduces uncertainty regarding delivery times. The app’s built-in analytics offer valuable insights into shipment status and on-time performance, aiding businesses in optimizing their shipping strategies.

AfterShip supports a wide range of couriers, over 800, making it a versatile choice for global shipping needs. It also offers multilingual support, ensuring a broader reach to customers worldwide. The app’s 24/7 live chat support is a testament to its commitment to customer service, ensuring any issues are addressed promptly and effectively.