Gorgias ‑ Helpdesk & Live Chat vs Growave: Loyalty & Wishlist Alongside Contrast May, 2024

Gorgias ‑ Helpdesk & Live Chat vs Growave: Loyalty & Wishlist Comparison

This side-by-side contrast aids users who are puzzled pertaining to choosing between Gorgias ‑ Helpdesk & Live Chat and Growave: Loyalty & Wishlist to locate the most effective Shopify Plus application for their ecommerce organization requirements. It checks out the essential attributes of both Shopify Plus applications to help vendors contrast their services and make a notified choice.

To aid individuals in picking between Gorgias ‑ Helpdesk & Live Chat and Growave: Loyalty & Wishlist to discover the best-suited app, below is a list of both app advantages and disadvantages, together with a comparison of their typical app characteristics, including functions, built for Shopify certification, price, complimentary trial schedule, app store rating, and totally free app choices.

Gorgias ‑ Helpdesk & Live Chat vs Growave: Loyalty & Wishlist Summary

image

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan
image

Growave: Loyalty & Wishlist

Rating: 4.8/5 ⭐️
Developer Name: Growave

Growave is an all-in-one Shopify Loyalty App for small and medium-sized businesses that helps them reach, engage, and convert their customers. The app offers a variety of tools, such as reviews, Wishlists, Q&A, Loyalty and Referral, Social login, Instagram galleries, and more. Growave will easily replace 4-6 different apps on your store and save a ton of money for you.

Growave’s Starter plan offers a Loyalty and Rewards feature with a points-based program with an ability to customize the way how your customers can earn points. The Growth plan features an extensive point, VIP tiers, and referral programs to match your business niche. If you would like to scale-up your loyal customer base, then Growave might be exactly what you are looking for.

Growave integrates with top Shopify apps such as Omnisemd, Klaviyo, FirePush, PageFly, Gorgias and many more. Also, it is integrated with most Shopify themes.

Free Trial: yes
Free Plan: Yes
Price Starting from: $49/month
Built For Shopify: No
  • Free 14 day trial available
  • Free plan available
  • Helps you to retarget customers with personalized wishlist emails and discount codes. Automatically sends targeted email
  • Provides a comprehensive suite of marketing tools tailored for small and medium-sized businesses
  • The Medium plan offers great customization options for the Loyalty and Rewards feature
  • The Growth plan provides additional features like extensive points systems, VIP tiers, and referral programs. This scalability enables businesses to align loyalty programs with their niche and growth goals
  • Passionate and proactive back-end customer service for their new and existing users alike
  • Analytics – you can see engagement metrics, the most wanted items, customers’ wishlists, and export data in a CSV file format
  • Some integrations with Shopify 2.0 require customization
  • Some language or grammar in their default replies might not be perfect English but are easily customized
  • Free plan has Growave branding

Gorgias ‑ Helpdesk & Live Chat vs Growave: Loyalty & Wishlist Comparison Conclusion

It needs time and effort to contrast and evaluate the features of the numerous different Shopify Plus applications to discover the ideal option. Shopify store owners should examine appropriate details to make the optimum option for their requirements.

This alongside comparison overview does the tough work of bringing the Plus apps for sellers to contrast and examine the top selections for different Plus Shopify applications.