Gorgias - Helpdesk & Live Chat vs Privy - Pop Ups, Email, & SMS Side by Side Comparison March, 2024

Gorgias ‑ Helpdesk & Live Chat vs Privy – Pop Ups, Email, & SMS Comparison

This side-by-side assessment aids customers who are puzzled concerning selecting in between Gorgias – Helpdesk & Live Chat and Privy – Pop Ups, Email, & SMS to locate the most effective Shopify Store Design app for their ecommerce service demands. It checks out the required attributes of both Shopify Store Design apps to aid sellers on the other hand their solutions and making a notified selection. To assist individuals in picking in between Gorgias – Helpdesk & Live Chat and Privy – Pop Ups, Email, & SMS to uncover the best-suited app, below is a checklist of both app benefits and drawbacks, together with a comparison of their usual app qualities, including features, developed for Shopify qualification, cost, complimentary test availability, app store rating and totally free app choices.

Gorgias ‑ Helpdesk & Live Chat vs Privy – Pop Ups, Email, & SMS Summary

image

Privy – Pop Ups, Email, & SMS

Rating: 4.6/5 ⭐️
Developer Name: Privy Operations

Privy serves as a comprehensive ecommerce solution for Shopify stores, specializing in popup, email, and SMS marketing to enhance sales growth. It features a user-friendly drag-and-drop email editor with various templates, enabling easy creation of email campaigns. Privy also facilitates SMS marketing with options for post-signup and cart saver texts. Key to its utility are the popup display choices for expanding marketing lists and automated email and SMS functions that operate continuously. The platform is noted for its smooth integration with Shopify, unlimited email capabilities, and effective customer engagement tools like targeting options and an analytics dashboard. Additionally, Privy’s customer support is recognized for its responsiveness and thoroughness, offering valuable guidance for new users. The app’s additional functionalities, like spin-to-win games and conversion tools, contribute to growing subscriber numbers and sales.

Free Trial: yes
Free Plan: Yes
Price Starting from: $30/month
Built For Shopify: No
  • Free plan available
  • 15 day free trial
  • Privy provides unlimited popups to help grow contact lists
  • Users have access to various types of popups, enhancing visitor engagement
  • The platform offers advanced popup targeting based on specific user criteria
  • It allows synchronization with other email service providers for cohesive marketing strategies
  • Privy can sync with Shopify’s coupon system, aiding in promotional campaigns
  • Comprehensive email marketing tools are available, offering extensive capabilities
  • The app enables sending an unlimited number of emails, supporting broad outreach
  • Sophisticated targeting and automation options are available for email campaigns
  • Privy offers free support through email and chat to assist users
  • It includes full-scale SMS marketing features, expanding communication channels
  • Advanced SMS targeting and automation tools are provided for effective messaging
  • Personalized support is available for accounts with over 9,000 email contacts
  • Some users expressed dissatisfaction with the response time and effectiveness of customer service (improved more recently)
  • Users have reported a lack of continued support following the initial onboarding process (quickly resolved once escalated)
image

Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs Privy – Pop Ups, Email, & SMS Comparison Conclusion

It calls for effort and time to compare and evaluate features of the numerous different Shopify Store Design applications to find the suitable alternative. Shopify shopkeepers should review relevant information to make the ideal selection for their demands. This side-by-side contrast overview does the challenging job of fetching the Store Design apps for merchants to compare and evaluate the leading selections for different Store Design Shopify applications.