Gorgias ‑ Helpdesk & Live Chat vs Referral Candy & Affiliate Side by Side Comparison May, 2024

Gorgias ‑ Helpdesk & Live Chat vs Referral Candy & Affiliate Comparison

This side-by-side contrast aids customers who are puzzled regarding selecting between Gorgias ‑ Helpdesk & Live Chat and Referral Candy & Affiliate to situate the best Shopify Plus application for their ecommerce organization needs. It checks out the essential qualities of both Shopify Plus applications to aid sellers in contrasting their remedies and making a notified option.

To help individuals selecting between Gorgias ‑ Helpdesk & Live Chat and Referral Candy & Affiliate to find the best-suited app, below is a list of both app advantages and disadvantages, together with a contrast of their typical application attributes, including attributes, developed for Shopify certification, rate, cost-free trial schedule, app store ranking and free app options.

Gorgias ‑ Helpdesk & Live Chat vs Referral Candy & Affiliate Summary

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Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan
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Referral Candy & Affiliate

Rating: 4.8/5 ⭐️
Developer Name: ReferralCandy

Referral Candy is one of the more popular Shopify Loyalty Apps for e-commerce stores. Their app includes automation of your referral programs, results tracking, and fraud prevention, and seamless integration to popular e-commerce platforms such as Shopify, WooCommerce, BigCommerce, Magento.

A custom API and advanced integrations are also available such as AdRoll, Klaviyo, Mailchimp, Google Analytics, ReCharge, Fomo, and many others. Their customer service team are online 24/7 to help you set up and grow referral sales.

Free Trial: yes
Free Plan: No
Price Starting from: $59/month
Built For Shopify: No
  • Dedicated referrals management app for businesses looking to track referrals and sales, and reward referrers without added loyalty features.
  • 14 day free trial.
  • Dedicated accounts manager and quarterly reviews with the plus package.
  • Proactive customer support, quick to respond live chat support available on their premium package.
  • Built in automatic fraud protection.
  • Fully customizable branding options for emails. Offer cash, coupons, or special gift rewards for referrers.
  • All-in-one dashboard allows tracking of key metrics such as referral results, revenue and number of social media shares.
  • Little administration required once up and running. Used by some very large brands.
  • No stage-based referral incentives (where frequent referrers who send many people can aim for greater rewards).
  • There are cheaper alternatives and pricing increases significantly for enterprises.
  • Limited multi-language support.

Gorgias ‑ Helpdesk & Live Chat vs Referral Candy & Affiliate Comparison Conclusion

It needs time and effort to contrast and examine attributes of the numerous different Shopify Plus applications to discover the suitable option. Shopify store owners must examine pertinent info to make the optimum option for their needs.

This side-by-side contrast overview does the difficult work of bringing the Plus apps for merchants to contrast and evaluate the top options for different Plus Shopify apps.