Gorgias ‑ Helpdesk & Live Chat vs Searchanise Search & Discovery Side by Side Comparison May, 2024

Gorgias ‑ Helpdesk & Live Chat vs Searchanise Search & Discovery Comparison

This side-by-side comparison aids customers who are puzzled regarding choosing between Gorgias ‑ Helpdesk & Live Chat and Searchanise Search & Discovery to situate the very best Shopify Plus application for their ecommerce organization needs. It analyzes the needed characteristics of both Shopify Plus applications to help sellers contrast their remedies and make a notified selection.

To assist individuals in choosing between Gorgias ‑ Helpdesk & Live Chat and Searchanise Search & Discovery to discover the best-suited application, listed below is a list of both app benefits and drawbacks, along with a comparison of their normal application characteristics, including functions, built for Shopify certification, rate, free trial accessibility, app store score, and free application options.

Gorgias ‑ Helpdesk & Live Chat vs Searchanise Search & Discovery Summary

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Searchanise Search & Discovery

Rating: 4.7/5 ⭐️
Developer Name: Searchanise

Having an effective search facility on your Shopify store is a basic requirement that many stores under-estimate the importance of.

Search can be the difference between customers being able to find exactly what they want quickly and bouncing away.

The out-of-the-box search feature that comes with Shopify is good for starter stores but Shopify Plus clients will want something more powerful and feature-heavy.

A search app like this is a basic first step to improving conversions.

Free Trial: yes
Free Plan: Yes
Price Starting from: $19/month
Built For Shopify: No
  • Free plan available
  • 14 day free trial
  • Helps visitors search your store effectively with collection filters, instant search, and smart search
  • Provides advanced personalized CDN search with instant suggestions, autocorrection, synonyms, redirects, and stopwords
  • Unlimited auto filters, quick view, add-to-cart options, and reviews
  • Cross-sell and upsell options with merchandising, customizable product labels, and recommendation blocks
  • Integrates with Yotpo so that customers can filter search by product reviews and ratings
  • Access to CSS and HTML to customize the look and feel of your search facility
  • Infrequent reports of some bugs/glitches
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Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan

Gorgias ‑ Helpdesk & Live Chat vs Searchanise Search & Discovery Comparison Conclusion

It calls for time and effort to contrast and assess the functions of the numerous different Shopify Plus applications to discover the excellent choice. Shopify store owners need to assess pertinent info to make the optimum selection for their needs.

This side-by-side contrast overview does the challenging work of bringing the Plus applications for sellers to contrast and assess the leading choices for various Plus Shopify apps.