Gorgias ‑ Helpdesk & Live Chat vs Yotpo: Loyalty & Rewards Side-by-side Contrast April, 2024

Gorgias ‑ Helpdesk & Live Chat vs Yotpo: Loyalty & Rewards Comparison

This side-by-side contrast aids customers who are puzzled regarding selecting between Gorgias ‑ Helpdesk & Live Chat and Yotpo: Loyalty & Rewards to find the most effective Shopify Plus application for their ecommerce business needs. It analyzes the required features of both Shopify Plus applications to aid sellers on the other hand their services and making an informed choice.

To help customers in selecting in between Gorgias ‑ Helpdesk & Live Chat and Yotpo: Loyalty & Rewards to discover the best-suited app, below is a checklist of both app benefits and drawbacks, along with a comparison of their typical app characteristics, including functions, constructed for Shopify qualification, cost, complimentary trial availability, application shop rating and complimentary app choices.

Gorgias ‑ Helpdesk & Live Chat vs Yotpo: Loyalty & Rewards Summary

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Gorgias ‑ Helpdesk & Live Chat

Rating: 4.5/5 ⭐️
Developer Name: Gorgias Inc

Gorgias, is designed to make customer service in your Shopify Plus store a stellar experience for your customers so that they keep coming back. It seamlessly integrates with Shopify Plus, Facebook, Instagram, email and many others. It uses an email-like interface, simplifying ticket management through color-coded organization, and prioritizes consumer orders, streamlining engagement around transactions. Customizable views, akin to Gmail, offer controlled data presentation, managed by administrators, and with easy to setup automation features it also drives efficient responses and data collection for merchants to analyze and use as they see fit.

The app is well-reviewed by established stores on Shopify and used by over 13,000 brands to date.

Free Trial: yes
Free Plan: No
Price Starting from: $10/month
Built For Shopify: No
  • 7 day free trial
  • Provides customer support, help desk, and customer service chat: a type of ‘one-stop-shop’ for support
  • Allows you to embed live chat into your Shopify store
  • Enables you to view customer service requests from email, live chat, and social platforms all from one central dashboard
  • Can import tickets from Zendesk and other customer support CRM apps
  • Allows you to perform refunds and edits straight from the help desk live chat
  • Automates customer support live chat and contact us page using stats, rules, and templates
  • Provides context and dialogue history for the support team to respond intelligently and pro-actively to support queries
  • Reduces ticket first response times
  • No free plan
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Yotpo: Loyalty & Rewards

Rating: 4.7/5 ⭐️
Developer Name: Yotpo - L&R

Looking for something to take customer loyalty and brand engagement to the next step? Yotpo’s Loyalty & Referrals platform delivers on all fronts. As a business, creating a foundation for great connections between you and the customer has always been a priority, especially since in the digital world, interactions are rarely face to face. By integrating rewards and referral incentives into one unique package, Yotpo is looking to be are the forefront of nurturing customer relationships and brand growth.

Yotpo is a Shopify Plus technology partner and fully approved by Google.

Its free status is part of the reason why it’s received over 2000 positive reviews but this is also due to the fact that it works really well.

It’s no surprise that Yotpo is the leading app for gathering reviews on Shopify Plus stores.

Free Trial: no
Free Plan: Yes
Price Starting from: $199/month
Built For Shopify: No
  • Entry level package is free
  • Plenty of analytics including being able to monitor and evaluate your loyalty strategies and referral program’s ROI, AOV, LTV, and more
  • Customize, launch, and manage your loyalty and rewards program with no code
  • Motivate repeat purchases and engagement with diverse rewards and VIP tiers
  • Deploy a tiered program based on points, spend, purchases, or referrals
  • Yotpo’s products work together to create a loyalty experience, not just a program
  • Helps you generate and collect customer reviews for social proof, which helps to increase sales
  • Sends emailed review forms to make it easy to increase your review numbers
  • Showcases reviews in widgets and store tabs, email campaigns, digital ads, and social media channels
  • Can repurpose reviews, feedback, and social posts into ads (in the paid version)
  • Builds more trust, drives more traffic, and boosts conversions
  • Leading insights tool helps identify opportunities to improve customer experience, analyze customer sentiment, forecast trends and benchmark against competitors
  • Allows you to easily moderate the reviews you receive
  • No free trial available
  • Price of the Gold version maybe not suitable for smaller start ups that are on a tighter budget

Gorgias ‑ Helpdesk & Live Chat vs Yotpo: Loyalty & Rewards Comparison Conclusion

It calls for time and effort to compare and review features of the numerous different Shopify Plus applications to discover the suitable choice. Shopify shopkeeper should review pertinent information to make the ideal selection for their demands.

This side-by-side comparison overview does the difficult work of fetching the Plus applications for sellers to compare and evaluate the leading selections for various Plus Shopify apps.